Lovely Tolentino

 LOVELY S. TOLENTINO 316 E dela paz St. Brgy Bagumbayan Angono, Rizal Mobile: - Email:- OBJECTIVE: To procure a position wherein my acquired knowledge and my innate communication skills and talents will be utilized to help in achieving the company’s goal and success. EDUCATION: BSE – MATHEMATICS Rizal Technological University March 2006 WORK EXPERIENCES: Storm Media Unlimited ( Work from Home) Part-Time Social Media Manager May 20,2017 – Present • Maintains over all account health. • Answers customers inquiry via comment and inbox. • Provide accurate update whenever the buyer reach out. Watcheszon ( Work from Home) Account Assistant/ Customer Service May 22,2017- Present • Helps maintain account health, makes sure that negative feedbacks/Return/Refund request are attended in a timely manner. • Provide information to Buyer via email of they have inquiry with regards to their purchase. BiBo English Online Tutor Jan 24 up to March 2017 • Helps students to improve their English may it be written or oral.(Japanese, Taiwanese, Korean and other nationalities) • Provide simple test to gauge students English knowledge and make sure that their learning experience is fun and effective at the same time. West Contact Services/ALORICA August 16,2014 – Present Order Manager / Gate Keeper. • Receive and process order on a daily basis and makes sure that the order will meet the customers requested deadline. • Update customer on a daily basis regarding their orders and process escalations if needed. •was transferred to Gatekeeper for order manager, makes sure that the order has all the required documents before assigning the order to an Order Manager to make sure that the order will be processed accordingly. October 8,2012 – August 2014 Level 2 IT Helpdesk Coca-Cola CCR/TCCC Support Atos •Provide technical assistance to employees who are having problem regarding their toughbook and doing their everyday task •Reset users password for them to access their online account and other resources within Coke network (SAP, BASIS,Outlook,Windows Password) February 13,2012 – October 8 2012 Fax/Mobile Technical Support Representative RingCentral – VOIP service Acquire Asia Pacific •Provide technical assistance to customers who are having problem regarding receiving/sending fax using their online account or their softphone •Provide technical assistance regarding if customer's are having a hard time on the RIngCentrals callcontroller/softphone November 2008 – February 05,2012 ADSL Technical Support Agent to ADSL Escalations Specialty Queue Telstra – BigPond Teletech Phils. •Started as Technical Support Associate Level 1 for an ADSL account •Responsible in providing excellent Technical Support assistant to Australian customers. •Chosen as one of the ADSL Escalations Agents Batch 1 January 2009. •Belongs to the specialty queue line of business – equivalent to Level 2 technical support back office. •Handles email escalations of ADSL Technical support agents – Level 1 concerning ADSL connection problems. •Does outbound call whenever necessary to resolve customer’s ADSL connection problems. •Does outbound calls to ensure that ADSL Technical Support Agents – Level 1 performed all troubleshooting steps •Sends feedback to ADSL Technical Support Agents – Level 1 for coaching purposes to make sure they send quality Escalations. SAN CLEMENTE POLYCLINIC JANUARY 2006 – MARCH 2007 SECRETARY / ASSISTANT •Responsible in assisting the patients though out their session with the doctor. •Responsible in assisting the doctor’s on the thing that they need to treat their patients. •Responsible for doctor’s schedule and patients for the day. REFERENCES: Mr. Alexander Constantino Operations Manager – ADSL Specialty Queue Teletech Phils. Dr Patricia Anne B. Suleik Pediatrician Manila East Medical Center Mr John Del Go Team Lead Acquire Asia Pacific - RingCentral