Lovely Sweet Pozon

LOVELY SWEET POZON All around CUSTOMER SERVICE SUPPORT/ Email Associate Sales Executive / MULTI TALENTED VA / Knowledgeable in SOCIAL MEDIA PREVIOUS WORK EXPERIENCE PERSONAL PROFILE Extremely motivated to constantly grow professionally. I am confident in my ability to give your company a great service. I aim that I may contribute to the growth, productivity and efficiency of the company through the proper employment of my knowledge, skills and talents. To obtain as well a position that allows me to utilize my current skills. I certain that I’ll do my job great and excellent. Customer Service Representative/Support Customer Contact Channel (April 2015 - October 2015) Handled a Car Rental company in USA. (Hertz) Assisting customer for a car reservations/booking and cancellations. Resolving complains. Offer deals and promotions. Giving customer satisfaction. Email Associate/Support 24/7 Phil. ( October 2015 - January 2016) CONTACT DETAILS Email:-Phone: - WhatsApp: - Viber: - Skype:- MY SKILLS & ABILITIES - Exceptional communication and networking skills - The ability to work under pressure and multitask - The ability to follow instructions and deliver results - Can work on time. - Work with customer service manager to ensure proper customer service is being delivered. - Resolve customer complaints via phone or email / All around customer service support. - Attentive towards detailing and maintaining quality in the work performed - Work with customer service manager to ensure proper customer service is being delivered. - Computer literate skills ( excel, editing, spreadsheet, etc. ) - Social media experties - Most important skill is I have is dedication on my work. - Trustworthy person Handled online shopping account in USA (Kohl's) Answering customer's product inquiry through email. Resolving customer's complain through email. Giving customer satisfaction. Customer Service Representative/Support Global Integrated Center Facilities (November 2017 - March 2018) Handled a local online shopping account in Philippines. (Lazada). Assisting customer for product/shipping inquiry. Resolving complaints shipping/products/problem with item received. Assist with placement of orders, refunds, cancellations or exchanges. Offer deals and promotions. Sales Executive and Customer Support SBT JAPAN Lmtd. (March 2018 to August 2018) - Handled a sales account. (SBT Japan) - Selling used vehicles export from Japan to Zambia and other countries.. - Updating and calling customers to offer cars - Offer deals and promotions. - Giving customer satisfaction. EDUCATIONAL BACKGROUND iCCT Colleges Bachelor of Science in Psychology 1st year student under graduate Rizal High School Graduated Class of 2015