Lovely Queen A. Tumang

Lovely Queen A. Tumang Address:Fatima Uhaw, General Santos City - PHILIPPINES Cellphone #:- Email:- PROFILE I am an expert freelancer virtual assistant with 4 years of experience and I can help customers through the entire process of purchase and delivery. ● Informing about company’s product and creating invoices ● Product Research: looking for best prices for resellers ● Processing and tracking orders, cancellations in case of need ● Payment transactions and refunds, adding funds in personal wallets ● Catering customers via email, live chat, tickets in English, Italian, Hindu, Arabic WORK EXPERIENCE Virtual Assistant | Live Chat Support - CrescItaly September 2022- Present -A work-from-home Social Media Marketing Services Agent -Improvising followers/subscribers -Catering customers via chats and tickets Email Support | Virtual Assistant - Softserve Clothing September 2020-September 2022 -A work-from-home E-commerce Store Services Agent -Responds to queries and escalations concerns -Processing returns -Doing cancellations and refunds Customer Support Specialist | Artiful January 2019 - February 2020 -A work-from-home E-commerce Dropshipping Store Services Agent -Fulfilling orders and tracking orders -Doing cancellations and refunds PERSONAL DETAILS Born : April 5,1991 School : South Ranex College - General Santos City Languages : English, Tagalog, Bisaya and Basic Arabic Nationality: Filipino  Good Communication Skills  Time Management Skills  Self-Motivation and Decipline  Customer Service