Lovely Mejia

LOVELY MEJIA Scheduler, Appointment Setter, Administrative Assistant, Cold Caller, Recruiter, Customer Service, Sales CONTACT --Block 10 Lot 12 Green Estate Phase 3 Extension, Malagasang 1-G, Imus City, Cavite 4103 EDUCATION- REDLINK INSTITUTE OF SCIENCE & TECHNOLOGY Bachelor of Science in Information Technology SKILLS Customer Service Administrative Support Email Management Calendar Management Document Management Appointment Setting CRM Management Research and Data Entry Collections WORK EXPERIENCE Administrative Assistant Advisory and Insurance Company, TX May 2024-Dec. 2024 Scheduling seminars for prospect clients. Maintaining & updating CRM. Ensuring accurate files for all advisory and insurance clients. Creating daily reports. WFM Supervisor/Scheduler/RTA Alorica Jan. 2022- March 2024 Led a team of 15 RTAs and 3 Schedulers Prepare and organize documents, presentations, and reports. Prepare meeting minutes and organize research notes. Monitor projects, conduct internal communication & organize company data. Coordinate team calendars, prevent scheduling conflicts & ensure clients are on time and prepared for meetings Respond to emails and phone calls promptly and professionally. Assist with various tasks and projects to ensure deadlines are met. Create and present presentations as assigned. Customer Service Representative Alorica Sept. 2016 - Dec. 2021 Answered on average 50-70 customer calls per day (Inbound and outbound) Processing bills payment for healthcare claims and benefits. Store, update & collect information through a CRM system Respond to service inquiries and requests promptly and efficiently. Follow communication procedures, guidelines, and policies Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality Shift Coordinator Homecare Agency Feb. 2016 - Aug. 2016 Scheduling caregivers for patients. Scheduling patients for caregivers. Monitoring and coordinating treatment plans for patients. Connecting with health care providers and educating them about their medical condition. Regular checking in of patients, assisting in the development and assessment of health interventions. Complying with health care laws and organizational guidelines. TOOLS & SOFTWARE EXPERIENCE WORK EXPERIENCE Recruiter Salesforce HubSpot Google Workspace MS Office Wellsky Calendly Monday.com Trello Amazon Web Services Calabrio Power Bi Indeed Recruiter for Homecare July 2015 - Jan. 2016 Sourcing and Screening Utilize the Indeed Employer-Account platform to search for and identify potential candidates. Screening and Shortlisting resumes and profiles to determine if candidates meet the open position requirements. Conduct initial phone calls with shortlisted candidates to assess their suitability, interest, salary expectations, and availability. Interview Management Schedule interviews with candidates, providing them with detailed information about the interview process. Provide timely feedback to candidates, address their queries, and ensure a positive experience throughout the recruitment process. IEX Indeed Canva COMMUNICATION TOOLS Zoom Skype MS Teams Google Meet Google Chat Slack Whatsapp SOCIAL MEDIA LinkedIn Facebook Instagram Tiktok Candidate Tracking and Reporting Maintain an up-to-date and accurate database, tracking all candidate interactions and status. Send bulk messages to candidates in different stages of the recruitment process, including those shortlisted, contacted, and rejected. Export candidate data from Indeed to an Excel file for weekly reporting. Candidate Selection and Onboarding Tag shortlisted candidates as "Hired" if they qualify for the position. Endorse "Hired" candidates to the Homecare agency.