LOVELY S. MAPILI
East Balabag, Valencia, Negros Oriental 6215
Contact #-
OBJECTIVE: To be able to work on a career oriented and lively environment that promotes personal growth and uplifts professional developments.
WORK EXPERIENCE:
SEAHAVEN RESOURCES/CODING DEPARTMENT.COM
Virtual Assistant (September 2016 - October 2016)
Performs profiling prospective clients to help achieve organization’s target sales
Research information from the web and used it to create documents and reports for clients (e.g. email addresses, phone numbers and social media blogs.)
Worked within a strict timeline in order to complete tasks on time.
Quality Assurance Officer (January 2016 - September 2016)
Listened to recorded calls while communicating feedback
Identified calls failing to meet predefined standards and identified the problem
Provide internal compliance feedback to management
Intakes Coordinator (August 2014 - September 2016)
Responsible for creating files for all new patients and taking in all pertinent information
Assign patient records to medical coders
File coded patient charts and send feedback to clients thru email.
SPI GLOBAL
Customer Service Representative (October 2009 - August 2014)
Handle customer inquiries, complaints, billing questions and payment extension/service requests.
Does marketing sales for the company and used consultative selling techniques to closed related sales.
Locate resources for problem resolution and design best-option solutions
SKILLS: Computer literate, Multi - tasker
LANGUAGES: English, Tagalog and Visayan
EDUCATIONAL ATTAINMENT:
Tertiary:Bachelor of Business Administration Major in Management
Silliman University
June 2000 - May 2004
Bachelor of Science in Business Computer Application
Silliman University
June 1998 - March 2000
Secondary:St. Louis School Don Bosco
June 1994 - March 1998
Primary:West City Elementary School
June 1988 - March 1994
PERSONAL INFORMATION:
Date of Birth:October 11, 1981
Age:35 yrs old
Nationality :Filipino
Religion:Roman Catholic
Marital Status:Married
CHARACTER REFERENCE:
Mr. David Marshall Mrs. Bethsie Rose Palencia
CEO Supervisor
CodingDepartment.com/Seahaven Resources SPI Global
Contact: - Contact: (035) 424 - 8140
Mr. Sotico Bongaos
Office Manager
CodingDepartment.com/Seahaven Resources
Contact: (035) 420 - 9419
