LOVELY KRYSTAL G. INFANTE
E-mail:
Mobile #:
-/-
Objective
To seek for a corporate venue where I could further foster my
professional skills through actual operational exercise to attain and
exceed predefined organizational standards.
Personal Background:
Age:
Date of Birth:
Place of Birth :
Citizenship:
Civil Status:
Sex:
Religious Affiliation:
Special Skills:
Father’s Name:
Mother’s Name:
Residential Address:
Language Spoken:
29 years old
September 26, 1987
Camp New Amai Pakpak, Marawi City
Filipino
Single
Female
Roman Catholic
Dancing, Cooking, Computer Literate
P/Insp Wilson Opong Infante
Mabel Giango Infante
11-A El Dorado Bldg., Tower 2 California
Garden Square, Mandaluyong City
English, Tagalog, Cebuano, Meranao
Achievement:
Passer of Civil Service Exam (Professional Level) last May 03, 2015
Work Experience:
Company Name: TSA (Telco Services Australia)
Location: 24th Floor, Philamlife Tower, Paseo de Roxas, Makati City
Position: Customer Experience & Sales Specialist
Industry: BPO
Date Joined: January 25, 2016 up to March 03, 2017
Sells and upsells telecommunication services and additional product features
to provide satisfaction to customers.
Handles customer’s enquiries and requests
Company Name: LBCX (Theshop.ph)
Location: Unit 807 BSA Tower A, Ortigas Center
Position: Customer Experience Specialist
Industry: E-Commerce
Date Joined: July 27, 2015 up to December 31, 2015
Assists buyers on all shopping-related concerns and/or processes orders online
on their behalf using ZENDESK
Conducts outbound calls to customers to convert pending order into paid orders
Assists in the fulfillment of transactions through outbound calls to buyers and
seller
Company Name: ACQUIRE ASIA PACIFIC PHILIPPINES INC.
Location: LG floor World Wide Corporate Center, Shaw Blvd., Mandaluyong City
Position: Confirmed Sales Coach, Level 4 Sales Associate
Industry: BPO
Date Joined: March 12, 2012 up to July 15, 2015
Sells and upsells telecommunication services and additional product features
to provide satisfaction to customers.
Takes over the team when supervisor is not around.
Trains new sales associates with the right sales techniques and strategies.
Making sure that we provide quantity and quality sales.
Company Name: TELEPERFORMANCE Inc.
Location: Greenfield district, Mandaluyong City
Position: SME/OIC, Supervisor, Customer Service Representative
Industry: BPO
Date Joined: June 7, 2010 up to February 9, 2012
Handles customer’s enquiries and requests.
Assists agents/staffs resolving customer’s disputes and complaints.
Takes escalation calls and provides immediate resolution.
Manages timesheets, coaching logs and concerns of subordinates.
Company Name: ACCENTURE INC.
Location: Cyber gate 2, Pioneer st., Mandaluyong City
Position: Level G Technical Support Representative
Industry: BPO
Date Joined: February 09, 2009 to May 27, 2010
Provides resolution to customer’s technical concerns.
Company Name: ETELECARE (Currently STREAM)
Location: 2nd floor World Wide Corporate Center, Shaw Blvd., Mandaluyong City
Position: Customer Care Representative
Industry: BPO
Date Joined: April 29, 2008 to January 16, 2009
Handles customer’s enquiries, complaints and requests.
Educational Background:
College Degree:
Bachelor of Arts in English
Year Graduated:
College of Social Sciences and Humanities
Mindanao State University
Marawi City
April 2008
Secondary Education:
Year Graduated:
Elementary Education:
Year Graduated:
MSU-Integrated Laboratory School,
Marawi City
March 2004
MSU-Integrated Laboratory School,
Marawi City
March 2000
Character References:
Rowena Vingno
Manager (Customer Experience and Sales)
TSA
Mobile #:-
Allian Marie Dela Cruz
Manager (Customer Experience Team)
LBCX (Theshop.ph)
Mobile #:-
Cristine Candy Felicilda
Level 4 Associate (DODO sales)
Acquire Asia Pacific Inc.
Mobile #:-
