Lovely Joyce M. Restar

Westwood 6 Block 4 Lot 15 Brgy. Pasong Camachile Gen. Trias Cavite -; Skype live:.cid.7fbbfc29056d41d3-Lovely Joyce Maglalang LOVELY JOYCE MAGLALANGRESTAR SUMMARY OF CAREERS (VIRTUAL ASSISTANCE, HR, MORTGAGE VERIFICATION, BPO/KPO, PURCHASING, TECHNICAL AND SALES EXPOSURES) • • • • • • • Planning and control of the Recruitment process from start to finish (Manpower Request, Tracking, Approval, Sourcing, Job Posting, Creating Job Description, Invites, Interviewing, Technical Exams, Job Offer, Contract Issuance, On Boarding Process, Employees’ exit processing) Has been off site and on site complete Human Resources service to employees i.e. Administration works, Manual Timekeeping, Compensation and Benefits Introductory Knowledge, and Training and Development With Background in BPO/KPO Industry not limited to Sales, Technical, US Real State Tax Verification and Title Coordination Title analysis on the important info needed to proceed a loan/purchase property on a mortgage and title company which can be done remotely With Purchasing, Inventory and Logistics Turn Around background Has Teaching English as a Foreign Language (TEFL) Certificate that can be used for online and offline ESL Teaching. Has background in Virtual teaching English for both facet. Can run and adapt on the business manually or with software system (please refer to my technical skills below) HUMAN RESOURCES SKILL COMPETENCIES • • • End to End Recruitment 95% Timekeeping 90% Training and Development 80% • • • Compensation and Benefits 85% HR Administration works 90% IR/ER 70% TECHNICAL AND VIRTUAL SKILLS ➢ Microsoft Office Tools (Word, Excel, PowerPoint, Outlook) ➢ GSuite, Google Docs, Forms, Survey, Sheet ➢ MailChimp ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Email Management and Marketing Social Media Management and Marketing E-Commerce Management and marketing via Client’s web based app Salesforce CRM Macro Wordpress Loyverse CMSV10 Encompass Basic Graphic Marketing Design (Canva and Snapseed) FAST Software System Wintrack System (Citrix) Secured Social Media platform ERIC System PROGRESSIVE WORK EXPERIENCES Mortgage Title/Escrow Verifier | VIP Mortgage Inc 2020-PRESENT FOREGROUND: Analysis, verification, Process and request of series of title documents for a property loan (purchase and refinance properties) – Work at Home Digital Care Representative | Customer Frontline Solutions (Subsidiary of Meralco) 2020 FOREGROUND: Handles customer complaints, inquiry, reports through E-mail, and required Social Media platform. Meralco is the biggest and leading electric company in the Philippines which caters almost half to ¾ of the country’s household part. Generating report using Salesforce system navigation and basic Gsuite knowledge should be possessed to qualify for the position. -Work At Home HR Recruitment Associate | Fibernet Konstrukt Corp. 2017 – 2019 Fibernet is into Telecommunications-Construction Industry wherein I have to elaborate and refine my speed, strength, patience and keen detail attention to recruitment of office and skilled based positions. End-to-End Recruitment, Manual timekeeping, Basic to Intermediate Knowledge in Government Statutory, and Administration works have been highlighted to this kind of industry and assurance of compassion and love to my job and colleagues was served. HR Compensation and Benefits | North Park 2017 FOREGROUND: Compensation and benefits Assistance using their personal customized system. Short Fixed Term contract. 2 Inbound Sales Rep | Alorica 2015 FOREGROUND: Seasonal Upselling Account. Receiving high volume of calls, and processing of confidential files of clients. Title Tax VOIP Verifier | American Data Exchange Corporation - FOREGROUND: Been an excellent representative for TAX Process, Title Coordination and National Recording Department. An international account processing real state property tax and title. A very nice memory working for a BPO/KPO Industry I must say. OFFLINE and ONLINE TUTOR | Part-time Personal Offer 2012 FOREGROUND: This just took several months sometime in 2012 after finishing an English course in Right Techni COMM and some self-studies. Handled Filipino-Chinese students, and Korean adults. Made my own lesson materials and evaluate depending on the performance and improvement. Feedback to the guardian and to the students is very important. Field Sales and Technical Rep | Wings Technology Enterprise Inc. 2011 FOREGROUND: Assigned in Analog Devices getting inquiries, correct specifications needed in the production of semiconductor products of the company. Purchasing Assistant | Go Foton Micro Optics Philippines 2010 FOREGROUND: Sourcing of vendors, assistance to bidding, ERIC system encoding for Sales Invoice, Delivery Receipt, and monitoring of production stocks. Must be organized, analytical and good planning skills must have possessed. EDUCATION BACHELOR OF SCIENCE IN PSYCHOLOGY | Pamantasan ng Lungsod ng Muntinlupa 2014 – 2017 GRADUATE BACHELOR OF TECHNOLOGY IN ELECTRONICS ENGINEERING| Technological University of the Philippines - Manila 2007 – 2010 GRADUATE FINISHING COURSE FOR CALL CENTER| Right Technicomm Inc. 2012 GRADUATE CONSUMER ELECTRONICS| TESDA LAS PIÑAS 2011 GRADUATE 3 BACKGROUND ACTUAL AND EXTENSIVE TRAININGS • LEJIT VIRTUAL ACADEMY (Short course for Virtual Assistance)  Learnt about General Virtual Assistance in-demand for Work From home • ACS TECHNOLOGIES LTD. (INDUSTRIAL SETTING- Recruitment and Admin works) 3 months  High Volume End to End Recruitment process for all the IT, Marketing, Programming and all other engineering best tech savvy people required by the company. • PAMPLONA ELEMENTARY SCHOOL CENTRAL (SCHOOL SETTING – Guidance Department Offline ESL Teaching) 3 months  Teaching a large number of Special Filipino Kids and monitor their English skills (vocabulary and grammar), discipline, function to the society and create a fun, outdoor activities. • DIVINE MERCY PSYCHIATRIC CUSTODIAL FACILITY (CLINICAL SETTING- Mental Facility Practitioner) 3 months  Our main goal is to experience handling mentally incapacitated clients in different level of reasoning, thinking and behavior. • COSMOTECH PHILIPPINES (ENGINEERING SETTING- General Practicum) 5 months ➢ Technical and Engineering jobs, Field works and Concierge tasks which allow me to enter the different industry when I was just starting as a rookie. CHARACTER REFERENCES –––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Angela Sedillo Prime Technology Specialists Inc. Sr. Employee Relation Officer Relationship: SPOC for our skilled and office based workers that’s under their outsourcing team 3rd Floor OAC Building, San Miguel Avenue, Ortigas, Pasig- Lavinia Adsuara DSCP Assistant HR Manager Relationship: Immediate Superior in Fibernet Konstrukt Corp 5th Floor JMT Corporate Condominium - San Antonio - 27 ADB Ave, Ortigas Center- Ivy Torregosa SK Chairman-Manila Relationship: Former HR Officer and Immediate superior in ACS Technologies- 5