Lovely Grace Peña

Lovely Grace Peña Freelancer An eager learner with a can-do attitude worker. I am a customer service rep dedicated to achieving customer's satisfaction and further developing my skills. Exposed to freelancing and will do my utmost best to not give my clients a mediocre job. Contact Experience Phone - Email - Address 5257 Habagat St. Bagong Bayan Cutcut AC Pampanga Education 2022 SHS - STEM Angeles City Science High School August 2022 Certified Book Keeper Advisor / VA Ezacc Academy - QuickBooks, Xero Mar 2023 - Jun 2023 iQor Phil. Customer Service Representative Responding to customer inquiries, questions, and concerns. Troubleshooting and resolving customer problems, complaints, or technical issues to achieve a satisfactory resolution for the customer. Assisting customers with placing orders, order modifications, cancellations, and tracking shipments. Acquiring in-depth knowledge of the company's products or services to provide accurate information and recommendations to customers. Dealing with challenging or irate customers in a professional and empathetic manner to de-escalate situations and find solutions. Following company policies and procedures while interacting with customers and handling their information. Collaborating with team members, supervisors, and other departments to address customer needs and improve customer service processes. Participating in ongoing training sessions to stay updated on product/service changes, industry trends, and customer service best practices. 2021 JHS Claro M. Recto Information & Communication Technology HS Expertise Audio Transcription Call Reviewer Computer Programming Content Writing Critical Thinking Customer Dedication Data Analysis Graphics Designing Search Engine Optimization Social Media Management Software Proficient Video Editing Website Designing Language English Filipino May 2022 - Nov 2022 Titan Growth | 10907 Technology Pl, San Diego, CA Data Analyst Gathering data from various sources such as databases, spreadsheets, APIs, and other data repositories. Identifying and resolving data quality issues, dealing with missing values, and transforming data into a usable format. Creating charts, graphs, and dashboards to visually represent data analysis results for easy interpretation and communication. Adhering to data governance policies and ensuring compliance with relevant data protection regulations. Keeping up with industry trends, new data analysis techniques, and tools to enhance analytical skills. Automating repetitive data analysis tasks using scripting or programming languages to improve efficiency. May 2022 - Nov 2022 Intero Digital | 5475 Mark Dabling Blvd #210, Colorado Springs. CO Lead Generation Specialist Conducting research to identify potential leads through various channels such as online directories, social media, industry-specific platforms, and databases. Initiating contact with potential leads through emails, or other communication channels to introduce the company's offerings and gauge interest. Working closely with marketing and sales teams to align lead generation efforts with overall business goals and sales targets. Lead Conversion: Converting qualified leads into customers by coordinating with the sales team and assisting in the closing process. Utilizing lead generation tools and software to streamline processes and improve efficiency. Lovely Grace Peña Freelancer An eager learner with a can-do attitude worker. I am a customer service rep dedicated to achieving customer's satisfaction and further developing my skills. Exposed to freelancing and will do my utmost best to not give my clients a mediocre job. Contact Experience Phone - Email - Address 5257 Habagat St. Bagong Bayan Cutcut AC Pampanga Trainings December 2021 Training for Virtual Assistant Online Course August 2022 Certified Book Keeper Advisor Ezacc Academy - QuickBooks, Xero March 2023 Temporary Assistant Trainer iQor May 2022 - Nov 2022 RADD Interactive | 10907 Technology Pl, San Diego, CA Reports Analyst Ensuring the accuracy and reliability of the collected data by identifying and resolving inconsistencies or errors. Creating and designing reports that present data in a clear, meaningful, and visually appealing manner using tools like Excel, Tableau, or other reporting software. Developing automated report generation processes to streamline reporting and increase efficiency. Responding to specific requests for data analysis and reports from management or other stakeholders. Updating and maintaining existing reports as new data becomes available or as business needs evolve. Documenting the report creation process, methodologies, and data sources to ensure transparency and reproducibility. Ensuring the accuracy and integrity of reports by performing quality checks and validation procedures. Identifying opportunities to enhance reporting processes, data accuracy, and analytical capabilities. Ensuring that data handling and reporting practices comply with data protection regulations and company security policies. List Of Apps Previously Used Adobe Apps (Photoshop, Illustrator, InDesign, Lightroom, XD, InCopy) Bright Edge Calendly Canva Capcut Filmora GAds GAnalytics GDrive Google Workspace (Docs, Sheets, Slides, Meet, Gmail, Contacts, Calendar) Hubspot Intercom Kine Master Linkedin Microsoft Office Apps (Word, Excel, Powerpoint, Outlook, OneNote, Publisher, Access, Teams) Power Director Python Quickbooks SQL Semrush Social Media Apps Tableau VLLO Weblink Xero