Lovely Grace Garcia
- •-• www.linkedin.com/in/lovelygarcegarcia
OBJECTIVE
I am seeking a competitive and challenging environment where I can serve your organization and establish
a career for myself where I can grow professionally and personally.
CORE COMPETENCIES
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Effective communication
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Customer service skill
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Emotional Intelligence
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Demonstrate a positive
attitude
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Manage stress and conflicts
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Strong interpersonal
skills
TOOLS PROFICIENCY
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Microsoft office
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Canva
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Outlook Access
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Salesforce
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Ms Access
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Google workspace
EXPERIENCE
Conduent Philippines
One E-com Center Harbor
Drive, Mall of Asia Complex
Pasay City
Healthcare Customer Service Representative
October 2018 - March 2019
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Answer product and service question
Response to the customer inquiry via phone call
Accurate documentation review for possible reimbursement
Perform clinical coverage review of services
Teletech Philippines
Five E-com Center Harbor
Drive, Mall of Asia Complex
Pasay City
Technical Service Representative
March 2019 - November
20219
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Troubleshoot technical issues and escalate complex problems to the appropriate department or team
Lovely Grace Garcia
- •-• www.linkedin.com/in/lovelygarcegarcia
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member
Address customer issues and provide effective solutions while ensuring customer satisfaction
Communicate between customer and onshore technician book an appointment visit
Collect feedback from the customer to contribute to the enhancement of our product and services
Telus International Philippines
Le Grand Avenue Mckinley
West Fort Bonifacio, Taguig
City
Customer Service Representative
April 2021 - January 2024
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Answer product and service questions
Address customer issues and provide effective solutions while ensuring customer satisfaction
Proactively seek out opportunities to improve the customer service experience
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Provide support to driver partners (via emails/calls) with trips and non trip related concerns
EDUCATION
ADAMSON UNIVERSITY
BS Psychology
Department of Science-
