Lovely Grace Boholst

LOVELY GRACE A. BOHOLST 2694 Mabini Extension, Digos City, Philippines 8002 Mobile#:--OBJECTIVE To provide my clients with the best of my skills, ensure quality output and deliver excellent service. PERSONAL SUMMARY A confident, multi-skilled Customer Service & Accounting Associate with excellent background in customer care as well as knowledge of finance & accounting procedures. Exceptional analytical & problem solving skills & able to provide financial information to all areas of the business whilst ensuring that all management information is accurate. Achieved customer service and quality goals positively impacting business performance. WORK EXPERIENCES Abuv Media VIRTUAL ASSISTANT September 2015 – Present With Main Office in Reno, Nevada, ABUV Media creates content-rich websites that inform readers and help consumers make important financial and educational decisions. DUTIES: · Contact collection and lead generation. Davao Industrial Compressed Gases Corporation ACCOUNTING ASSOCIATE / CREDIT & COLLECTION April 2011 – October 2014 A leading manufacturer and distributor of gases in Davao Region, Mindanao, Philippines, manufactures various gases such as Oxygen (Medical & Technical), Acetylene, Argon, Carbon Dioxide, Helium and a lot more. DUTIES: · · · Preparing sales invoices & the upkeep of an accurate accounts filing system. Preparation and input of month end journal vouchers. Inputting, matching, batching and coding of invoices. · · · · · · · Debtor and Creditor reconciliation. Preparation of various reports for senior managers. Responsible for financial accounts including budgets and cash flow. Ensuring that information is accurately collated & entered into systems. Preparation of bi-weekly invoice and expense claim payment runs. Assist in the preparation of monthly balance sheet account reconciliation. Inputting of supplier invoices and employee expense claims to the ledgers. KEY SKILLS & COMPETENCIES: · · · · Good all round Financial Accounting knowledge. Knowledge of Accounts Payable & Receivable processes and procedures. Experience in using Peachtree Accounting and other similar accounting systems. Strong Microsoft Excel skills. Cyber City Teleservices Ltd. CUSTOMER SERVICE REPRESENTATIVE / TEAM LEAD April 2005– April 2008 One of the largest and pioneering call center in Davao City, offers one of a kind customer service experience. I underwent various trainings for excellent and effective customer service in different projects and clients. I possess an outstanding track record for customer care in a large capacity call center. DUTIES: · · · · causes. · Provide escalation support Deliver quality and outstanding service and ensure procedural compliance. Coached newly hired call center agents under the team. Obtain and examine all relevant information to assess validity of complaints and to determine possible Resolve customer complaints or billing problems. ACADEMIC QUALIFICATION Graduate BACHELOR OF SCIENCE IN COMMERCE With concentration in Management Accounting School Year- · with Above Average grades in different subjects ( reference : School Transcript of Records) AREAS OF EXPERTISE · · · · · · Communication & customer service support Monthly management accounts Computer literacy Reporting & management accounting Very accurate & rapid keyboarder Organizational & time management TRAININGS & CERTIFICATIONS University of Mindanao Student Training Assistance Program Office Staff / Assistant to the School Director School Year- · a program provided for deserving students to study and work at the same time in order to support their education. · Attend to the needs of the school director pertaining to office files & data encoding. CCIS Educational Foundation Inc. Global Call Center Education Program April 15, 2006 (date granted) · a training provided for newly hired call center agents before they are allowed to handle client projects. · Agent proper call handling, grammar, and courtesy were taught. AWARDS Achievement Certificate GCOM LTD (Asia-Pacific) Inc. · for achieving an Above Average QA score of 93.09% during performance evaluation for January 2007 Achievement Certificate GCOM LTD (Asia-Pacific) Inc. · for achieving an Above Average QA score of 94.21% during performance evaluation for February 2007 REFERENCES JIMUEL R. RAZON Branch Manager Davao Industrial Compressed Gases Corporation GLEN C. MENDEZ Virtual Assistant JOYCE PANES Call Center Supervisor Cyber City Teleservices Ltd.