Lovely Gail Pamaos
Blk 19 Lower East Bank Road, Cainta, 1900 (PH)-
Professional Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management,
sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and
desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every
interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate
relationships to drive business retention. Actively seeking a customer service director role where I can utilize
my education and experience to add immediate value to an organization.
Work Experience
Customer Service Elite, VXI. Quezon City
Feb. 2018 – Dec. 2019
•
Listen to customer requests, referring to alphabetical or geographical directories to answer questions
and provide telephone information.
•
Observe signal lights on switchboards, and dial or press buttons to make connections.
•
Operate telephone switchboards and systems to advance and complete connections, including those
for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
•
Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or
complete information.
•
Supervise the work of office, administrative, or customer service employees to ensure adherence to
quality standards, deadlines, and proper procedures, correcting errors or problems.
•
Implement corporate or departmental policies, procedures, and service standards in conjunction with
management.
•
Provide employees with guidance in handling difficult or complex problems or in resolving escalated
complaints or disputes.
•
Review records or reports pertaining to activities such as production, payroll, or shipping to verify
details, monitor work activities, or evaluate performance.
•
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Chat support specialist, Sutherland. Mandaluyong
Dec. 2016 – Nov. 2017
•
Supervise the work of office, administrative, or customer service employees to ensure adherence to
quality standards, deadlines, and proper procedures, correcting errors or problems.
•
Provide employees with guidance in handling difficult or complex problems or in resolving escalated
complaints or disputes.
•
Implement corporate or departmental policies, procedures, and service standards in conjunction with
management.
•
Resolve customer complaints or answer customers' questions regarding policies and procedures.
CSR, Results Companies. Pasig
Apr. 2014 – Aug. 2016
•
Resolve customer complaints or answer customers' questions regarding policies and procedures.
•
Supervise the work of office, administrative, or customer service employees to ensure adherence to
quality standards, deadlines, and proper procedures, correcting errors or problems.
•
Provide employees with guidance in handling difficult or complex problems or in resolving escalated
complaints or disputes.
•
Implement corporate or departmental policies, procedures, and service standards in conjunction with
management.
•
Train or instruct employees in job duties or company policies or arrange for training to be provided.
•
Discuss job performance problems with employees to identify causes and issues and to work on
resolving problems.
•
Evaluate employees' job performance and conformance to regulations and recommend appropriate
personnel action.
EDUCATION
San Juan National Highschool, Cainta, Rizal
High School Diploma, Graduated Mar. 2014
SKILLS
•
Nice WF - Expert
•
Outlook - Expert
•
MS Office - Expert
•
CRM - Expert
•
Zendesk - Skillful
•
Customer Satisfaction - Expert
•
Project Management - Experienced
