Lovely Faye Buenaflor

Lovely Faye Buenaflor Outbound Appointment Setter | Customer Engagement | Remote Admin Support 📍 San Jose Del Monte, Bulacan, PH (Remote) 📧-| 📞 - 💻 HIPAA Certified | Independent Contractor | CST Time Compatible PROFESSIONAL SUMMARY 🛠️ KEY SKILLS Outbound Calling & Appointment Setting Lead Generation & Follow-Up Strategy CRM/EMR Systems & Data Entry Cold Calling & Prospect Engagement U.S. Client Communication Time Management & SelfMotivation Call Script Optimization Real-Time Scheduling Tools 🎓 EDUCATION & CERTIFICATIONS BS International Studies University of the East–Manila -) Certification: HIPAA Certified ✔ Highly motivated and experienced Outbound Appointment Setter with over 6 years of experience in lead generation, scheduling, customer service, and remote team support. Skilled in building rapport with prospects, managing CRM/EMR systems, and delivering high-volume outreach in fast-paced environments. Proven ability to hit call targets, maintain professional tone, and work independently across U.S.-based companies. WORK EXPERIENCES 📞 Lead Generation Specialist - Made 80–100 daily outbound calls to verify vehicle warranty eligibility Set qualified appointments for the sales team Maintained detailed call logs and follow-up records using CRM tools Consistently exceeded lead conversion quotas 📞 Senior Customer Care Representative - Managed large volume of inbound and outbound calls for Aetna/Silverscript Handled billing, grievances, reinstatements, and prescription refill coordination Delivered professional and empathetic service in a fast-paced environment 📠 General Admin – Medical Virtual Assistant - Coordinated patient appointments and provider schedules Conducted insurance verifications and communicated with U.S.-based claim managers Managed confidential medical records and follow-up documentation Strong use of EMR systems and email communication 📅 Scheduling Coordinator - Scheduled evaluations, follow-ups, and discharge appointments Coordinated with attorneys for document management and client engagement Handled billing and invoices for legal-medical cases