Lovely Faith T. Navarro

 LOVELY FAITH T. NAVARRO 132 E. J. BLANCO DRIVE, PIAPI, DUMAGUETE CITY-/-- OBJECTIVE: To obtain an administrative assistant, customer service position in a reputable company with good prospect for career enhancement where my computer, secretarial and communicative skills can be used and developed. SKILLS: A Bachelor of Business Administrator, major in Management-Marketing graduate, with strong PC skills and has proficiency in utilizing Microsoft Office products (MS Word, Excel, Power Point etc.), also trained in customer service and basic technical support. WORK EXPERIENCES: POSITION AND DATE INCLUSIVE COMPANY AND COMPANY ADDRESS RESPONSIBILITIES AND ACCOMPLISHMENTS Team Lead/QA Human Resource July 2017 - Present TSR 2 July 2014 – Present Sales and Service Representative 2 April 2013 – May 2014 Customer Service Representative July 2010 – April 2013 Technical Support Representative November 2009 – June 2010 BossPH BPO Inc. 2nd Flr. Sol Y Mar Building, Rizal Blvd Dumaguete City Telstra Powered by Teletech 11th Flr., Eblock 2 Asiatown IT Park Lahug, Cebu City Anthem - West Teletech, Dumaguete Convergys Philippines 11th Flr., I2 Bldg. Asiatown IT Park Lahug, Cebu City Aegis PeopleSupport Aegis Tower, AsiaTown IT Park, Apas, Lahug, Cebu City Teletech Level 2 Oakridge IT Park 880 A.S. Fortuna St. Mandaue City, Cebu Check all outputs from agents and check if procedures have been followed Will do one on one coaching with agents Make sure agents will follow policy/ procedure As HR process contracts of new agents Help with the recruitment process Make sure all government documents has been process . As a consultant we help on activating the prepaid service of the customer If there are any bill enquiry we will help them understand properly their bill and explain charges We also help in setting up new postpaid accounts If there are any faults on their service we do basic troubleshooting Assist clinics, hospitals and other medical offices to inquire about insurances In my first account which is Sprint we do cater billing inquiries and simple troubleshooting. We do sell phones and new plans for the customer In my second account which is Microsoft, we help customer in creating a case so that they will be set up for a callback for the troubleshooting of their problems. Provide comprehensive and quality customer care at all times by providing the appropriate and accurate responses to customer queries. Average of 200 calls taken per day, assisting customers with their needs. Responsible for meeting 100% quality in customer care at all times. Taking calls of 10 to 15 customers who have technical issues regarding their products. Guide 10 basic troubleshooting and ensuring that these instructions were properly followed to resolve their issues. Resolved 5-7 technical issues a day. Quality Assurance Staff December 2005 – October 2009 SPI Technologies, Inc. KM 7, Sac-sac Bacong, Negros Oriental Planned and executed all quality related actions of 2 projects and ensuring that all 5 instructions and 10 to 25 corrections were performed properly according to predefined processes. Finished 2 to 3 issues of books or journals which had 10 to 15 chapters, ready for releasing on deadlines. Extended 4 to 6 hours every other day whenever needed. Teller/New Accounts Clerk June 2002 – March 2004 Dumaguete City Development Bank, Inc. Corner Dr. V. Locsin Street and Cervantes Street, Dumaguete City Handled – incoming and outgoing cash. Entertained the concerns of 20 bank clients per day. Extended 2 to 4 hours ones a week. EDUCATIONAL BACKGROUND: COURSE AND INCLUSIVE DATES SCHOOL AND SCHOOL ADDRESS ACCOMPLISHMENTS Bachelor in Business Administration Major in Management – Marketing June 1998 – March 2002 Saint Paul University National Highway, Pulantubig, Dumaguete City Submitted thesis requirements with a group of three and was given an 87% grade. Submitted 3 projects with the same deadlines. Accepted a community involvement certificate for a community service in 2 towns in Negros Oriental with 10 families. CHARACTER REFERENCES: NAMES COMPANY NAME AND ADDRESS CONTACT NUMBERS Kathrine Agnes Abad Supervisor Telstra Powered by Teletech 11th Flr., Eblock 2 Asiatown IT Park Lahug, Cebu City - Pamela Sojor-Abellon Teacher Dauin, Negros Oriental- Melissa Delgado Project Officer SPI Technologies, Inc. KM 7, Sac-sac Bacong, Negros Oriental -