LOVELY DI P. CONCEPCION
Block 7 Lot 1, Earth Corner Mercury Street, Carrieland Subdivision,
Ampid, San Mateo, Rizal- /--
OBJECTIVES:
To have a good job, acquire new knowledge and develop my skills through work experiences.
To contribute my skills and abilities to a good organization.
WORKING EXPERIENCES:
May 2013 – Present
Seaoil Philippines, Incorporates
Account Management Officer
Handles concerns of fleet accounts by creating a ticket to monitor the same.
Investigates and prepares necessary action in handling the disputes by fleet accounts.
Gives proper monitoring on the tickets and informs the fleet account if the certain concerns is already closed
Creates proper procedure on how to monitor each tickets (disputes, concerns online access, etc.)
August 26, 2010 – April 2013
Seaoil Philippines, Incorporated
Data Analyst – Marketing Department
Uses data generated from SEAOIL’s VIP and Fleet Program to identify specific customer behaviors and makes recommendations.
Formulates and institutionalizes report formats / templates for various stakeholders of the VIP and Fleet Programs.
Analyzes and reports results of marketing initiatives using data from the VIP System.
Serves as a consultant to dealers and reseller groups regarding the interpretation of VIP and Fleet- related data.
Generates regular updates to dealers, reseller group and other stakeholders regarding the performance of the VIP and Fleet Programs.
November 2009 – July 2010
Smartmatic – TIM, Corporation
Data Analyst – Operations Department
Coordinates with Manpower coordinator to ask for the data about the status of the training.
Consolidates data and analyzes it, and serves as a consultant if the people needed for election are completed and has buffer.
Edit the names needed in the system of the technicians and personnel in election.
Validates the contracts of the technicians and personnel needed in election.
March 2006 – July 2009
Dynamic Educational System, Corporation
Computer Trainer / Data Processing Specialist – Operations Department
Teaches computer from basic to advance. (From history of computers, Microsoft Office, Basic LAN workgroup, Basic tools in photoshop, Movie Maker, and Basic troubleshooting)
Makes examamination for evaluating our students and makes individual tutorial guidance if necessary.
Makes some administrative tasks (printing of certificates, editing / making proposal for another livelihood project)
August - November 2005
Teleperformance Philippines
Call Center Agent
International Account (Inbound Calls)
Customer Service Representative (Lillian Vernon Account)
Order Taker (Lillian Vernon Account)
EDUCATIONAL BACKGROUND:
College:-
AMA Computer College East Rizal Campus
Bachelor of Science in Computer Science-
Trinity College of Quezon City
Bachelor of Science in Computer Science
TRAININGS AND SEMINARS:
Computer Education and Livelihood Project
Trainer
VFP Party List
Security and Escort Battalion, HeadquartersSupport Group, Philippine Army,
Fort Andres Bonifacio, Metro Manila
(September 29 – November 7, 2008)
General Headquarters, and Headquarters Service Command, AFP,
Camp General EmilioAguinaldo, Quezon City
(August 12 – September 18, 2008)
Congresswoman Reylina Nicolas
4th District, Bulacan (Brgy. Parada, Pulong Buhangin, Sta. Maria, Bulacan)
Congressman Bienvenido M. Abante
6th District, Manila
Congressman Oscar G. Malapitan
1st District, Caloocan City
SKILLS:
Proficient with various operating systems (Windows 95, 98, ME, 2000 & XP)
Microsoft Office (MS Word, PowerPoint, Excel, Access, Publisher)
Basic Computer Programming (HTML, SQL)
Adobe Photoshop
Computer Repair and Troubleshooting
Basic Networking (LAN Workgroup)
(Character references are available upon request)
