Lovely Datun

LOVELY DATUN RESERVATIONS & PROPERTY MANAGER| EXECUTIVE ASSISTANT - - Greenhills, Metro Manila PROFESSIONAL SUMMARY Experienced property management professional with a strong background in handling reservations, client coordination, and operational support. Adept at managing bookings, resolving client concerns, overseeing financial transactions, and ensuring seamless communication between property owners and guests. Skilled in process optimization, customer service, and workflow management to enhance efficiency and maintain high service standards. A proactive and detail-oriented professional committed to delivering excellent guest experiences while maintaining operational accuracy. SKILLS AND EXPERTISE •Reservation & Guest Coordination • Accounting and Bookkeeping • Billing Management • Customer Service Skills • Administrative Tasks • Property Management • Team Management • Training Facilitiation EXPERIENCES ACORN RENTALS Role: Property Manager | EA Period: June 2023 to Feb 2025 Oversaw daily reservations, ensuring accuracy in bookings, payments, and guest communication. Managed financial transactions, including billing, invoicing, and expense reporting. Acted as the main liaison between property owners, guests, and on-site teams to streamline operations. Handled guest inquiries and quickly resolved issues to ensure a seamless experience. Implemented process improvements to enhance operational efficiency and maintain high service standards. CARDO VACATIONS Role: Guest Reservations Manager Period: June 2022 to June 2023 Managed and reviewed guest bookings across 36 properties to ensure smooth operations. Provided timely and professional communication to address guest concerns and inquiries. Monitored and processed financial transactions, including payments and refunds. Coordinated guest check-ins and check-outs to ensure a seamless experience. Worked closely with property managers to optimize reservations and enhance guest satisfaction. CASIOLA Role: Guest Reservations Manager Period: June 2021 to June 2022 Assisted guests with reservations for 300+ properties, responding to inquiries via phone and email. Processed payments, managed invoices, and resolved billing discrepancies. Coordinated check-in and check-out schedules with housekeeping and maintenance teams. Ensured high guest satisfaction by resolving issues quickly and professionally. Monitored online reviews and guest feedback to enhance service quality. VRBO Role: Team Manager Period: Dec. 2019 to Dec. 2020 Managed and coordinated reservation processes, ensuring smooth booking operations and accurate payment processing. Provided training and guidance to team members on handling guest inquiries and resolving booking issues efficiently. Oversaw property listing accuracy and collaborated with property managers to maintain high-quality standards. VRBO - LEARNING SERVICES Role: Trainer and Facilitator Period: Sept. 2018 to Dec. 2019 Conducted training sessions on reservation management, guest communication, and conflict resolution. Developed and implemented best practices for handling reservations and customer inquiries. Assisted in optimizing workflow processes to enhance efficiency and guest satisfaction. VRBO Role: Customer Support Agent (Phone and Email) Period: May 2017 to Sept. 2018 Handled guest reservations, modifications, and cancellations while ensuring seamless booking experiences. Addressed and resolved guest concerns related to bookings, payments, and property issues. Maintained accurate records of guest interactions and collaborated with internal teams for service improvements. CHARACTER REFERENCE • Jomar Garra Manager in Vrbo + 63 995 - 556 -3328 • Nicole Orrey Manager in Casiola - • Andrew M. CEO at Acorn Rentals -