Lovely Crischelle Miguela

Lovely Crischelle Miguela Personal Profile Experienced Virtual Assistant in the field of Real Estate Industry, responsible for the marketing, negotiation, and sale of property held and controlled by a fast-paced growing company. Highly skilled in MICROS, Front Office Oracle CRM systems, Hospitality Management, Microsoft Suite Offices, Canva, Freedomsoft, and Propstream. Skills | Specializations Work Experience - Virtual assistance - Email marketing - Cold calling - Appointment setting - Admin tasks - Sales & Marketing - Customer Service - SMM - Lead Research - Data Entry - Microsoft Office Suite - Propstream - Canva - Freedomsoft - Avaya - Opera CRM Systems - MICROS - POLAR - Apollo GDS System - Social Media (Facebook, Instagram, Twitter, Linkedin, Pinterest, Youtube) - Google Workspace (Sheets, Meet, Drive, Calendar, Forms) Virtual Assistant-Disposition Manager Evergrounds LLC | Jun 2021 - Present Contact Airport Representative/Concierge Clerk/Front Desk Shangri-la's Mactan Resort & Spa | Aug 2007 - Jan 2010 Mobile: - Email:- Linkedin Profile: https://www.linkedin.com/in/lov ely-crischelle-miguela3a-/ Address: 68 Rohm Rd Goodwood Estate, Cape Town, South Africa 7462 - Responsible in marketing, negotiating and selling properties prior to a predetermined deadline - Attends all inquiries and transactions via text, email and phone calls from clients and business partners - Processes contracts with motivated buyers and continually building the buyer's list through organic leads generation utilizing real estate systems such as Propstream, Zillow, Trulia and Redfin - Utilizing marketing tools such as Freedomsoft for email and text campaigns and Canva in creating promotional materials such as Facebook posts, flyers, and other digital marketing paraphernalia Assistant Shore Excursions Manager Holland America Line | Jan 2012 - Jan 2020 - Achieve/Exceed Tours Revenue and cost sales objectives per established targets - Possess and share knowledge of established tour program. Monitor, escort tours and provide feedback on a daily basis - Provide accurate account of guest participation for each tour and prepare tour dispatch - Handles administrative tasks, sales, training new staffs, promotions and advertising materials and participate in social functions and apply a “cold sales approach” as needed to exceed revenue targets - Greets arriving guests from the airport and ensures smooth transportation and luggage assistance all the way to the hotel. - Assist guest's payments and billing information and disputes. - Serves as concierge, assisting ground transportation, restaurant and spa reservations and providing other information about the locale. - Assists guest's with luggage handling, shipping and other logistics. Customer Service Representative and Training Assistant Teletech | Nov 2006 - Jul 2007 - Answers phone calls for clients of United Airlines, making new flight reservations, cancellations, rebooking flights, seat assignment requests and other special requests. - Supports the product trainer and facilitate trainees on their 6-week training program.