Lovely Joy S. Alferez
Personal Profile
Highly reliable, dependable ,dynamic customer service
professional able to work with less supervision. With a
commitment to provide exceptional customer service and proven
track record meeing performance goals.
Get in touch!
Mobile:-
Work Experience
Customer Service Representative - FINRA LICENSED
SYKES ASIA | July 2017 - November 2020
Email:-
Address:
#341 Sanciangko St. Brgy. Pahina
Central Cebu City Cebu, 6000
-Handle customers inquiries, billing questions and process payments .
-Process transactions such as loans, partial and full withdrawals for financial
advisors.
-Locate resources for problem resolution for advisors and clients.
-Respond to questions and concerns about service and escalate calls properly.
-Maintain up-to date knowledge about service, transaction and billing
processes.
-Adhere to security, and regulatory audit procedures.
Customer Service Representative - Globe Telco.
CONVERGYS | February 2016- February 2017
- Process post-paid phone renewal.
- Process rewards for loyal customers.
- Handle customer inquiries about phone bills and internet charges.
Reference:
Richard Tagalog - Team Leader-
Academic History
La Salle University - Ozamiz City
Bachelor of Science in Business Administration Major in Financial
Management - November 2015
College of Business - College Governor S.Y-
Clarin National High School - April 2008
Specializations
Eligibility
- Attention to details
- Clear communication
- Ability to multi- task
-Adaptability
-Professionalism
-Patience and Confidence
-Problem-Solving
FINRA Series 6 and 63 Licensed
