Lovella Abante

Results-driven Team Leader with over 12 years of experience in telecommunications and e-commerce operations. Proven track record of man aging high-performing teams, improving customer satisfaction, and optimizing service delivery in fast-paced, high-volume environments. Skilled in performance coaching, process improvement, KPI management, and cross-functional collaboration. Adept at leading customer support, order management, and technical service teams while driving efficiency, employee engagement, and business growth. Known for a hands-on, data-informed leadership style and a strong commitment to continuous improvement.

Experienced and committed Team Leader with 12 years of success in leading customer service, technical support, and operations teams within the telecommunications and e-commerce sectors. My leadership is built on core principles of accountability, communication, and continuous improvement. I focus on empowering teams to perform at their best while aligning with business goals and customer expectations.

At the heart of my leadership style is:

• People-first management: Coaching, mentoring, and developing team members to grow professionally and deliver consistent results.
• Operational excellence: Driving efficiency through process optimization, workflow improvements, and data-driven decision-making.
• Customer focus: Ensuring high-quality service, fast resolution times, and customer satisfaction across all support and fulfillment touchpoints.
• KPI and performance management: Setting clear expectations, tracking metrics, and implementing action plans to meet and exceed targets.
• Collaboration and adaptability: Working closely with cross-functional teams (IT, logistics, product, and sales) in rapidly changing environments.

I take pride in leading with clarity, fairness, and energy — creating a culture of ownership, trust, and results. I thrive in high-pressure situations and am passionate about building teams that are not only effective but also proud of the work they do.

1. Assess Individual Strengths and Areas for Growth

• Start by understanding each team member’s skills, experience, and motivation.
• Use one-on-one meetings, performance data, and self-assessments to identify gaps and potential.

1. Set Clear, Measurable Goals

• Collaborate with team members to set achievable, specific goals aligned with team and company objectives.
• Break goals into short-term milestones for easier tracking.

1. Provide Regular, Constructive Feedback

• Give timely, specific feedback that balances positives with areas to improve.
• Use real examples to guide the conversation and avoid generalities.

1. Tailor Coaching to Individual Learning Styles

• Adapt your approach based on whether someone learns best through hands-on experience, observation, discussion, or formal training.
• Offer resources like workshops, shadowing, or e-learning as needed.

1. Encourage Ownership and Accountability

• Empower team members to take responsibility for their growth and outcomes.
• Support autonomy while remaining available to guide and assist.

1. Foster a Supportive Environment

• Create a safe space where employees feel comfortable discussing challenges and asking questions.
• Recognize efforts and celebrate improvements to boost confidence.

1. Monitor Progress and Adjust Plans

• Regularly review progress towards goals and adapt coaching tactics as necessary.
• Address obstacles quickly and re-align expectations if needed.

1. Lead by Example

• Model the behaviors, attitude, and work ethic you expect from your team.
• Demonstrate continuous learning and openness to feedback.