Lovelesh Soni

 Lovelesh Soni Recruiter/Freelancer Personal Info Address Udaipur, Rajasthan (India) Phone - (C) Email-LinkedIn linkedin.com/in/loveleshsoni Skills Customer Service Team Management Full Cycle Recruitment CRM Management Multi-Tasking Sourcing Searching Contact Details Summary I believe in working hard as long as I don't find a smart way to do it; and eventually I come out with ways to make the work smarter. When it comes to work, I work with a professional and expect the same when from others. A quick learner, team player and sees glass half full rather than half empty. Describing me on a paper would not be justice and one can’t get a complete idea about one’s personality. Therefore, I prefer talking to people face to face and then let them make an impression about me. Loves to travel and meet new people. Unfortunately, work has not let me do much so far. Sarcastic sense of humor, would listen rather than talk, make a point only when necessary and go an extra mile if needed. If there is anything that you need to know or have questions, I am always happy to answer them. Please feel free to ask me! Experience Feb ’20 – Present Operations । Customer Accounts Manager at Auggmine, (Udaipur Area, India) > Manage core operations team, oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision. > Manages day to day business of the operations department. > Control resources and utilize assets to achieve qualitative and quantitative targets. > Manage customer service department, long-term planning, project status reporting, and implement change control processes. > Conduct weekly meetings with client and deliver timely performance. > Responds to client feedback while gaining commitment and support. > Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to best industry practices. June ’18 – Present Recruiter / Virtual Assistant /Broker - Freelancer (Udaipur Area, India) Oct ’19 – Nov ’19Customer Success Support (Remote) – Contentools (Florianopolis Area, Brazil) >Deliver solutions to marketing teams and unleash to their full potential. >Make use of the technical skills & knowledge to provide prompt resolutions to customer queries and assist them in the best possible way. Feb ’16 – June’18Senior Associate - Recruitment Process Outsourcing (RPO) (Udaipur Area, India) > Hands-on experience in sourcing candidates, searching contact details and lead generation, reaching out to candidates via phone calls and emails, following up with candidates, screening candidates via questionnaire and face to face interviews, dig out the best matches for the role, submission of the final list of candidates to client who will further handed over to their client for final interview. > Well versed with AIRS techniques, use of Boolean operators & modifiers, Boolean strings. Open search, X-ray search, Peel off, Harvesting, Field Search Commands, Effective use of Keywords. > Cleared Next Level Exchange foundation training. > Experience with Pharmaceutical (Animal + Human), IT & Software, Biotechnology, Veterinary, Chemical industries. > Manage all kinds of Admin/Back-end work. Respond to customer emails, calendar management, CRM management, ATS management, manage large data excel sheets; designing marketing templates, assist with any other assignments as required by them. > Broad experience with managing a team of people. April ’13 - Sept ’14Online Chat Representative - Sales Etech Global Services, (Gandhinagar, Gujarat, India) > Increase sales and provide exceptional customer service for a reputed service provider (residential TV, Phone and Internet) in US. > Assist customer with the product information & pricing and provide resolution to their queries related to product. Handle objections, provide value and close the sale. > Use soft skills to ensure customer has best experience as we are supposed to be the first face of the company. Sept ’12 - March ’13Online Chat Representative- Customer Service Etech Global Services, (Gandhinagar, Gujarat, India) > Inbound chat process aimed at customer satisfaction. Provide resolution to product queries (residential Internet, TV and Phone services) with the help of tools and applications. > Maintain a healthy customer – service provider relationship by being the first point of contact. > Business development with Indirect Sales. > Retain customers by helping them assess the benefits and value of the client product over other products in the market. April - Aug ’12Sales Analyst Reliance Mutual Fund, (Udaipur Area, India) > Increase direct sales of Mutual Funds in a venue market during summer vacations. > Compare value & benefits of our product over others in the market and help customers understand the value of their investment. Education Bachelor of Commerce - Mohan Lal Sukhadiya University, Udaipur, Rajasthan – 2011 12th The Study Senior Secondary, Udaipur – 2007 10th The Study Senior Secondary, Udaipur – 2005 Honors-Awards Best Chat Quality. Runner-Up for Most Sales Runner-up for most sales with new customers and existing customers. Verizon E-sales Award Awarded for "Best Go Flow Close Rate (100+ Chats)”. New Sales generation with highest rate 38.02%.