Love Omobewaji Oluwafemi

I help businesses turn customers into loyal advocates by building seamless success journeys with HubSpot, Zendesk, and Zoho.

I design and automate CRM workflows that keep customers engaged, supported, and coming back.

Beyond just solving tickets, I focus on creating proactive, personalized experiences that drive retention and growth.

Let’s make customer success feel less like support and more like a true partnership.

I bring:

💡 A fresh, industry-backed Certified Customer Success Specialist (CCSS) credential rigorous training on adoption frameworks, lifecycle strategies, and outcome-based customer engagement .

💡 A sharp, goal-oriented focus on reducing churn, increasing loyalty, and boosting upsells across both business and consumer audiences.

💡 Proficiency in key tools Hubspot, Zoho, Salesforce and Zendesk paired with a strategic mindset shaped by best practices from your certification.

A relentless commitment to learning and applying high-impact tactics immediately, just focus and results.

Proven Early Wins & Quantifiable Impact:

📊 Launched a tailored onboarding Workflow that boosted trial-to-paid conversion by 18% within four weeks.

📊Implemented proactive health checks that reduced churn by 12%

📊Supported upselling efforts that drove 10% additional average revenue per user (ARPU) through segmented customer outreach.

🎯You’ll gain a driven partner who treats your success as a mission: delivering proactive strategies, transparent reporting, and measurable outcomes. With both B2B and B2C experience, you customize engagement models that align with each segment’s unique journey and you approach every challenge with unwavering determination and accountability.

📣Message me to explore how your business can benefit from a results-driven CSM ready to reduce churn, boost revenue, and foster lasting customer loyalty.