- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Cagayan De Oro City, Misamis Oriental, Philippines
- Experience:
- 5 years
LOVE BELLA L. BALBASTRO
📍 Cagayan de Oro City, Misamis Oriental, PH
📞 - | 📧-💬 WhatsApp: -
🔗 LinkedIn: /lovebellabalbastro
PROFESSIONAL SUMMARY
Highly organized and results-driven Virtual Assistant with significant years of experience in
customer service, and real estate property management across US and Canadian markets.
Proven track record in remote support, tenant relations, administrative assistance, and
bookkeeping. Adept at using a wide range of CRMs and online tools with excellent
problem-solving and time-management skills.
CORE SKILLS
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Property Management
Executive Assistance & General Administration
Calendar Management
Email Management and Chat Support
Data Entry & Document Management
Handling CRM/Project Management Tools: Zoho CRM, Salesforce, Zillow, Slack, ClickUp,
Asana
LEASING: New Tenant placements, Renewals, and Lease Signing
Customer/Tenant/Owner/Vendor Account Management with Data Confidentiality
Bookkeeping & Invoicing, Billing Adjustments and Refunds, Invoice Preparation and
Processing, Refunds and Returns Management, Reports Generation
Property Listing, Lead Generation and Appointment Setting
Social Media Management: Utilizing Meta Business Suite for scheduling and publishing posts
Work Orders Management: Vendor-tenant coordination
Customer Service & Communication Management: Tenant and Client Relations, Issue and
Complaint Resolution, Understanding Customer/Tenant Needs
Time Management & Multitasking and Task Prioritization
SOFTWARE & TOOLS
QuickBooks Online | Appfolio | Buildium | Doorloop | Breezeway | MS Teams | Google
Workspace | MS Office Suites | DocuSign | Calendly | Hostinger | Grasshopper | DialPad |
Outlook | LoopNet | The AnalystPro | Crexi | Drive/SharePoint| Facebook Marketplace|
Rentals.ca| KIJIJI | Zoho CRM| ClickUp | Zoom| Zillow Rental | Canva| Salesforce | Meta
Business Suite | ASANA| Slack |
PROFESSIONAL EXPERIENCE
Assistant Property Manager / Executive Assistant
Real Estate Virtual Assistant, Remote | 2021 – 2025
● Managed rental applications, Tenant screening, billing, and maintenance coordination
● Handled move-ins/outs, inspections, lease preparation and signing - tenants’ placements
and renewals
● Appointment Setting and Calendar Management: Coordinated property showings and rental
walkthroughs appointments
● Email and Chat Management: Managed vendor, tenants, owners’ communications
● Property Listings, and monitored and handled Lead Inquiries using AppFolio and Zillow
Rental
● Account Management: Maintained property, Owners, Vendors, Tenants’ data, maintained
tenant accounts, tracked payments on property management software - AppFolio, Doorloop,
Buildium systems.
● Work Order management – handled maintenance requests and tenants-vendor
coordination, gathered invoices/receipts for safe-keeping using Breezeway, tracking
maintenance team’s hours worked for a Work order using Breezeway and When I Work.
● Prepared Brochures and Flyers for Lease/Sale Listings using The AnalystPro
Customer Service Representative
Teleperformance PH, BPO | Oct 2020 – Oct 2021
Sales in Retail and Delivery Accounts
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Delivered exceptional support across multiple platforms
Resolved technical concerns using support trees and systems
Provided detailed product knowledge to increase customer satisfaction
Maintained customer loyalty and addressed service complaints efficiently
Freelancer – General Admin & Bookkeeper
General Virtual Assistant, Remote | 2016 – 2021 (Project-Based)
● Transcribed audio/video content and entered data with high accuracy
● Maintained tenants accounts on AppFolio, Buildium, Doorloop, Quickbooks, and Rentec
Direct
● Maintained Accounts Receivables and Account Payables accounts: Generated various
reports, maintained and updated customer databases, entered invoices, receipts, credits and
charges
● Lead Generation and Data Entry
Branch Manager / Bookkeeper
Local Retail Company, PH | 2012 – 2017
● Boosted sales through loyalty programs and led branch operations
● Managed overall branch operations, from marketing to Sales; supervised staff, and oversaw
inventory
● Evaluated loan applicants and prepared financial reports
● Managed accounts payables/receivables, and ensured document confidentiality and safe
keeping
● Handled Business Opportunity meetings for potential business partners and customers
EDUCATION
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Master’s in Educational Administration – Cagayan de Oro College – PHINMA Education
Bachelor of Science in Accountancy – Cagayan de Oro College – PHINMA Education
Certificate in Teaching (Professional) – Cagayan de Oro College – PHINMA Education | 2014
Bachelor of Science in Business Management – Xavier University – Ateneo de Cagayan |
2006
CERTIFICATIONS
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Go High-Level Navigation – Home Based Connect| Issued Jan 2025
Online Bookkeeping – Filipino Virtual Assistance Academy | Issued Oct 2020
Social Media Marketing – Filipino Virtual Assistance Academy | Issued Sept 2020
WordPress and Marketing – Filipino Virtual Assistance Academy | Issued Aug 2020
Civil Service Commission – Career Service Professional Eligibility, Certificate of Eligibility (2nd
Level) | Issued Dec 2010
