Louvie Anne Franchesca De Villa

LOUVIE ANNE FRANCHESCA D. USARAGA OBJECTIVE CONTACT-- I am currently looking for a full-time/ part-time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company efficiently and productively. I can provide Block 5 Lot 21-B Yale St., virtually any kind of virtual assistance and outsourcing that a business or corner Colorado Drive, individual could need. Camella Ridgeview 1, Brgy. Tunasan, Mutinlupa City, Metro Manila,1773 CORE COMPETENCIES EDUCATION BACHELOR OF SCIENCE IN All-around Virtual Assistant Customer Servicing INDUSTRIAL ENGINEERING Data Entry Clerk HR Recruiter Undergraduate Email Handling Cold-calling Universal Colleges of Researcher Goal- oriented Paranaque Lead Generator Customer Service Representative Paranaque City, Metro Manila Transcriber Handling/ Managing Team Philippines HR Assistance Candidate Interviewer COMPUTER SKILLS PERSONAL INFORMATION Microsoft (Word, Excel, Powerpoint) Google (Search Engine, Docs, Sheet, Slide, Drive, G Suite) Basic Graphic Designing Tools (Canva, Desygner, Photoshop) Recruiting Tools (LinkedIn, Crelate, Salesforce, ZoomInfo, Hunter) SOCIAL fb.me/eley.villa @eleydevilla Age : 25 years old Height : 155 cm Weight : 47 kg Date of Birth : April 10, 1994 Sex : Female Civil Status : Married Nationality : Filipino JOB EXPERIENCES NAS Operations Analyst ADP February 2019- December 2019 Job Description: - Conduct the Candidate interviews via phone contacting various number of Candidates per day and establish good rapport while asking behavioral & technical questions. - Properly document all interview transactions in the system for reference of endorsement. - Required to make a decision on those Candidates to be endorsed to the 2nd level interviews with the client's Hiring Manager. - Assigned to provide the Candidates the next steps in the Recruitment process - Responsible for other administrative roles for various clients such as and not limited to scheduling for candidate interviews with the Hiring Manager, creating offer letters, conducting background checks and handling Expense Reports and Credit Card Reconciliation in relevance to interviews. - Responsible for Talent Development and research and planning. Director of Research and Professional Development Zealy Stewarts & Associates February 2018- June 2019 Job Description: Rehired as Manager of Research and Professional Development -Responsible for research, planning, and implementing new programs into the company. -Manages and directs the research and development programs to meet organizational needs and to capitalize on potential new clients. -Develops and implements research and development procedures and techniques. -Oversees complex research projects, analyzes results and provides recommendations based on findings. -Assesses the scope of research tasks and ensures they are finished by the team on time to be presented to the clients during catch up sessions. -Participates in leadership strategic planning meetings. -Handles the company's Recruitment Department for ZSA applicants. -Conducts interviews and assessments on applicants. -Participates in handling mock interviews and personal development sessions with clients. -Extended responsibilities include making outbound and follow up calls with potential clients; and attending LinkedIn Recruitment training and exams as needed by the company. Lead Generator Tech Talent Infusion March 2017- January 2018 Job Description: -Find/Track potential client and candidates -Send connection invites via LinkedIn -Gather potential clients’ and candidates’ information in excel file and upload it to company cloud -Contact potential clients via email and phone call -Search for job openings -Post Job openings to company website -Handle CEO’s email Sr. Operations Representative Capital One Philippines Support Services Corp. July 2016- May 2017 Job Description: To take inbound calls and/or make outbound calls to handle account-related concerns and recommend optimal solutions within the desired levels of customer service delivery. To deliver new hire training and operational technical training to associates. Major responsibilities: 1. Account servicing: listens attentively to customers in order to address issues/questions responsibly; updates account information, as requested by the customer; transfers the customer to the appropriate department, as needed. 2. Functional knowledge: displays expertise in product and service knowledge; understands and adheres to company policies and procedures. 3. Training: completes and passes assessment of the required web-based trainings (WBT) within timelines to prevent potential job risks 4. May be assigned/rotated across sub-functions: Back office processing – handles incoming disputes from customers to resolve issues on credit bureau scores and assist in updating account information; Collections – handles incoming and outbound calls to provide customers debt information, help resolve delinquent accounts by recommending solutions, and assist customers with other accountrelated concerns; Fraud/disputes – handles inbound and outbound calls to identify and investigate possible fraudulent activities, taking actions on securing account protection, and assist customers and merchants in clearing fraud and dispute concerns; Servicing – handles incoming calls to provide credit card usage information, verification of payment, online technical support, and assist customers with other account-related concerns; Training – delivers new-hire training and operational technical training to associates 5. Other job-related duties that may be assigned from time to time Customer Service Executive Intelenet Global Services November 2015- February 2016 Job Description: -Service every calls coming from the customer, branch staffs and colleagues. -Guide customer on how to use online banking and mobile banking. -Give the step by step directions on how to make payments. -Activate and Suspend customer’s membership if there is Fraud activity. -Link customers account to their online membership. -Check on customers’ account for any fraud activity. -Give fraud disclaimer. Research Associate Zealy Stewarts and Associates August 2015- June 2016 Job Description: -Researcher for lead clients and applicants. -Make article contents for brochures that are to be proposed to the clients. -Training for Cold- calling and communications. -Conducts interviews with company applicants Personal Virtual Assistant Nada Manley March 2015- September 2015 Job Description: -Search for beauty products given to check if they are still available on the websites -Search for Contacts of Specific Companies needed for her articles in a magazine Virtual Assistant Baby Best Bargains Melbourne, Australia March 2015- May 2015 Job Description: -Answer emails regarding products -Schedule calendar -Web researcher(Search for specific images, things) Online HR Recruiter Cloudtrend, Inc Edmonton, Canada February 2015- May 2015 Job Description: -Find/Track potential client -Contact Potential client -Add candidate's resume to system -Post job to company website -Approve job post marketing -Review and qualify candidate/applicant -Enter online resume of applicants -Review Skills and references -Build proposal -Build agreement with client CHARACTER REFERENCES Character references will be given upon request. I, hereby certify that the information stated above are true and correct due to the best of my knowledge. Louvie Anne Franchesca de Villa Applicant