Lourvinne Trocio

Lourvinne Trocio - Sanchez Customer Service Representative ti] Cebu City, Cebu, 6000 ~- ~ - Successful Customer Servlce Representative with 6 years and 9 months of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic w ith grace in handllng difficult situations through resourcefulness and adaptability. ■ Skills Technical Support Creative problem solving Good listening skills ••••• ••••• ••••• [ii] Work History 2014-02 · 2020-11 Customer Service Representative Te/eperformance, Cebu City, Cebu • Educated customers on promotions to enhance sales. • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. • Responded to customer requests for products, services and company information. • Answered customer telephone calls promptly to avoid on-hold wait times. • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. 2013-11 · 2014-02 Customer Service Representative Eperformax Contact Centers & BPO, Cebu City, Cebu • Responded to customer requests for products, services and company Information. • Answered customer telephone calls promptly to avoid on-hold wait times. • Provided prlmary c ustomer support to internal and external customers in fastpaced environment. (I Education 2009-06 · 2013-04 Bachelor Of Business Administration University Of The Visoyas - Toledo City• Poblacion, Toledo City, Cebu • Majored in Marketing Management