Lourdes Rodriguez
3080 Station SQ. # 425
Kissimmee, FL 34744
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About Me
I am a hospitality professional with experience as director of sales, event & catering manager, front
desk manager and recruiter operations manager with solid history of achievement in hospitality industry.
Motivated leader with strong organizational and prioritization abilities. Areas of expertise include
integrity, passion and loyalty.
Work Experience
2022 - 2023
Aimbridge Hospitality. Orlando, FL
DoubleTree by Hilton Hotel – Universal Orlando Area
Position: Senior Sales Manager
As Sales Manager I hired and motivate high-performing sales teams, lead them to generate leads to
exceed revenue forecasts meeting customer needs. I also worked on setting sales quotas and goals,
creating sales plans, analyzing data, assigning sales territories and building their team.
2022
PRM Hotels & Management. Orlando, FL
Holiday Inn Express & Suites – Best Western UCF Area
Position: Area Director Sales Manager
As Area Director Sales Manager I manage two properties Holiday Inn Express & Suites and Best
Western Plus, I am responsible for developing sales programs that maximize sales from the assigned
accounts to the target accounts, through direct sales, marketing, e-commerce channels, public
relations, and community partnerships, overseeing and conducting market research to develop and
implement sales initiatives and strategies.
2022
Holiday Inn & Suites Across from Universal. Orlando, FL
Position: Sales Manager
As Sales Manager I hired and motivate high-performing sales teams, lead them to generate leads to
exceed revenue forecasts meeting customer needs. I also worked on setting sales quotas and goals,
creating sales plans, analyzing data, assigning sales territories and building their team.
2021
ACE Cleaning & Staffing Solutions. Orlando, FL
Position: Operations Manager / Staff Recruiting
As Staff Recruiting Operations Manager I worked on a daily basis with all the operations of the company
to increase revenue and make sure to offer an excellent service. I also worked on payrolls, interviewing
and hiring company staff to work at Hyatt Regency Hotels in the Orlando and Tampa area. Also,
Sarasota area for Holiday Inn Hotel for housekeeping and laundry departments in a timely manner.
2019 – 2020
Ramada Orlando Florida Mall. Orlando, FL
Position: Assistant General Manager / Accountable & Receivable
As Assistant General Manager I worked on a daily basis with all the operations of the hotel to increase
revenue and make sure to offer an excellent customer service. I also worked paying bills, payroll and
placing orders for all departments in a timely manner. Worked doing the schedule for most of the
departments, recruiting, interviewing and training. I was also in charge of the Front Desk agents
delegating daily work assignments.
2019
Townplace Suites by Marriott at Sea World. Orlando, FL
Position: Housekeeping Supervisor
During my position as Housekeeping Supervisor I was in charge of supervising all Housekeeping staff
on their daily duties. I had to inspect and make sure that all rooms and common areas were kept clean
and that they met brand requirements, assisted guests with questions and concerns, schedule, hiring
and training.
2017 – 2019
Ramada Gateway. Kissimmee, FL
Position: Front Desk Manager
During my position as Front Desk Manager at this hotel I dedicated most of the time to manage,
interview, train and hire possible candidates for the front desk agent positions, Ensuring all front desk
staff provides a professional and efficient customer relationship. Also, I used to deal with customers,
addressing their complaints in order to resolve their problems, coordinating all front desk activities as
well as all guest services. Prepare work schedule and payroll was also part of my duties as manager.
2014 – 2017
Townplace Suites & Courtyard by Marriott. Panama City, FL
Position: Director Sales – Dual Properties
In this position as Director of Sales of Dual Properties I worked directly with the General Manager and
Regional Director of Sales. I prepared sales strategies in all segment markets towards maximizing the
hotel revenues. Prepared budgets and reports to project sales. Also did inside and outside sales to our
new and existing clients.
2010 – 2013
Embassy Suites by Hilton. San Juan, PR
Position: Senior Catering Sales Manager
Working as Senior Catering Sales Manager I initiated and developed leads to Sales and Marketing. I
had to sell, book and coordinate all kind of events and meetings making sure that everything that was
in the BEO was exactly as requested while assuring the highest level of customer service to make
sure that the client or company was satisfied and could refer us or return to the hotel.
2006 – 2010
San Juan Water & Beach Club. San Juan, PR
Position: Event Sales Manager
In this sales position, I used to sell and coordinate events including food and beverage, overseeing the
collective coordination of all event information and resources, account management, sales prospecting
and business development to increase the hotel revenue, answering leads quickly and in a way manner.
Prepare BEO’s.
Education
Bachelor Degree in Tourism – University of Sacred Heart San Juan, PR
1991 - 1996
Licenses
Real Estate Broker – San Juan, PR
2006 - 2010
Skills
Bilingual
CRM
Computer Skills
Sales and Marketing
Account Management
Training and Development
Events Management
Business Development
Revenue Management
Customer Service
Sales
Payroll
Interviewing
Staff Recruiting
