Lourdes Recinos

. lr lourdes recinos professional summary Versatile and results-driven professional with a proven track record at Lean Solution, enhancing logistics processes and customer satisfaction. Expert in logistics coordination and adept in crisis management, I excel in fast-paced environments, demonstrating exceptional organizational skills and adaptability. My strategic approach has significantly improved operational efficiency and team performance. experience Lean Solution | Guatemala, Guatemala April 2022 - Current Logistic Coordinator - Wex Enhanced logistics processes with integration fo technological advances. • Ensured adherence to safety and quality standards in all logistics operations. • Reviewed logistics performance with customers against targets, benchmarks and service agreements. • Streamlined order processing systems to enhance customer satisfaction. • Analyzed logistics performance data to identify areas for improvement. Logmein | Guatemala, Guatemala April 2020 - January 2022 Gotomeeting and Gotoconnect tech support/customer Service • Documented, researched, and resolved customer service issues. • Planned and executed strategies to increase business and drive profit growth. • Delivered fast and friendly service to handle questions and service complaints. • Performed manual labor tasks to detailed instructions from supervisors. Synctruck LLC | Guatemala, Guatemala June 2018 - March 2020 HR and recruitment Assistant • Contributed to development of performance evaluation processes. • Made hiring recommendations based on applicant interviews. • Maintained confidential employee records, ensuring compliance with privacy regulations. • Assisted in payroll processing, ensuring accurate and timely compensation. • Managed employee onboarding processes, ensuring smooth integration into company culture. • Organized and maintained HR databases with up-to-date employee information. Conduent Guatemala | Guatemala, Guatemala November 2013 - April 2017 Customer Service Representative / Air and Sea agent • Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bill Santa Catarina Pinula Guatemala- W:- skills • Amadeus • Microsoft Office • Organizational skills • English • Leadership development • Adaptability and flexibility • Teamwork and collaboration • Active listening • Written communication • Logistics coordination • Support services • Recruitment and hiring • Analytical skills • Customer service • Multitasking Abilities • New hire orientation • Report writing • Crisis management • Goal setting • Project Support • Multitasking and organization . . • Resolved complex customer issues with patience and understanding. • Negotiated with customers to find mutually beneficial solutions to billing disputes. • Assisted customers in navigating company website or application during support interactions. • Documented all call information according to standard operating policies and procedures. • Managed high-volume call center inquiries, ensuring customer satisfaction through effective communication. • Listened to customer requests and specifications and made suggestions to appropriately fulfill needs. Telus International | Guatemala, Guatemala Customer Service Representative • Processed customer exchanges, refunds and bill adjustments to correct product or service problems. • Used various tools and resources to identify trend behaviors to improve individual and team performance. • Developed customer feedback surveys to identify areas for service improvement. • Contacted customers to respond to inquiries or notify of claim investigation results or adjustments. education Legal Translator January 2024 Oxford Licenciatura - Administración y Recursos Humanos October 2016 Universidad Galileo, Guatemala Bachillerato - Ciencias y Letras language English - Advanced (C1)