Lourdes Kathleen N. Urbano
48 Stanford St., Cubao, Quezon City, Philippes
OBJECTIVE: Customer care representative position where my customer relations experience can be fully utilized to
improve customer satisfaction and enhance the company brand name.
EMPLOYMENT:
STELLAR GLOBAL SOLUTIONS PHILIPPINES
BELL Directory Assistance Customer Service
November 2007- September 2010
CONVERGYS PHILIPPINES
AT&T Mobility Customer Service
September 2010- January 2016
FANCII & CO
Customer Service
January 2016- June 2018
TOTALPAC
Customer Service
July 2018- May 2019
BEAR BUTT
Customer Service
September 2018- May 2019
SHIP STEEZY
Data Entry
January 2019- April 2019
Orzly
Customer Service
May 2019- September 2020
Serremo
Customer Service
September 2020- January 2021
MAID MY DAY
Customer Service
July 2018- September 2021
EDUCATION:
Jose Rizal University
BS Education
June-
SKILLS:
Excellent English communication
Multi-tasking
Knowledge of several tools and platforms like Amazon, Shopify, Ebay, Walmart Shipstation etc
