Louise Ysabel Edjec

Louise Ysabel Edjec-San Rafael, Tanjay City, Negros Oriental, Philippines 6204 PROFESSIONAL SUMMARY Hardworking Customer Service Representative bringing 8 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. SKILLS ● ● ● ● ● ● ● ● Data entry Computer proficient Complaint resolution Technical support Customer service Quick learner Good listening skills Creative problem solving EDUCATION Cebu Institute of Technology - University Bais City, Negros Oriental Bachelor of Science in Business Administration/Marketing Management WORK HISTORY ● ● ● ● ● ● ● ● ● ● ● Responded to customer requests for products, services and information with resourcefulness, skill and advanced use of internal knowledge bases. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Assessed caller accounts to determine benefits, identify service needs and resolve issues. Evaluated customer information to understand issues, evaluate solution eligibility and effectively deploy strategies. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention. Maintained accurate and current customer account data with manual forms processing and digital information updates. Collaborated with cross-functional teams and diverse colleagues to accomplish team objectives and serve customer needs. Coordinated with coworkers and managers to resolve difficult and high-level customer issues. Managed timely and effective replacement of damaged or missing products. Documented details of each interaction to support training, reporting and auditing needs.