LOUISE S. MARTINEZ
Work Experience
Team Lead
Magic, Inc. (June 2019 – Present)
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Managing Creative Solutions Specialists
● Handling Escalations from Clients
● Reviewing KPIs of specialists and Coaching the specialists
● Task Management
● Day to Day management of tasks, specialists, etc, Quality control
Creative Solutions Specialist
Magic, Inc. (June 2017 – June 2019)
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On-Demand Virtual Assistant. Various tasks include:
● Data Entry
● Research
● Travel Bookings and Research (Restaurant recommendations, Flight Options and bookings,
Hotel bookings)
● Calendar Management
● Social Media Management/Website Management
● Food Deliveries
● Other VA task
Junior Analyst/Virtual Assistant
Doguiles-Misaghi Business Consulting (September 5, 2016-March 24, 2017)
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Research & Development Services
● Keywords research
● Lead research & acquisition
● Data analysis
Strategic Online Marketing Services
● Google Adwords optimization
● Affiliate Marketing
Researcher/Analyst
Headquarters Philippine Air Force (October 20, 2015 – September 2016)
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Drafts communication letters submitted to lower units, higher headquarters and counterparts in the
Armed Forces of the Philippines
Collects and analyses raw data from lower units and submits development, situational or special
reports submitted to higher headquarters and counterparts
Maintains database on MS Excel for analysis purposes, development reports and monthly reports
Drafts write-ups and speeches when directed
Prepares MS Power Point Presentations during conferences
Part of secretariat during conferences – prepares attendance sheets, follow-up attendees, record
minutes of the meeting, prepares after activity reports
Customer Care Assistant (April 27, 2015 – September 13, 2015)
Xerox Business Services Philippines, Inc.
o Assist customers with billing and basic troubleshooting issues via E-mail Support
Resume: Louise S. Martinez
Subject Matter Expert (December 2014 – March 11, 2015)
Customer Service Representative – Chat Support (February 4, 2014 – December 2014)
Teleperformance
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Coaching behaviors of agents in dealing with chat
Assisting agents for questions about product and procedure and taking escalations if issue is
complex or if the customer requests
Assist customers with payment and billing, basic troubleshooting, and other account questions
Assistant Project Officer (November – December 2013)
Foundation for Communication Initiatives (FOCI), Inc., a non-profit advocacy and development
communications group.
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Assigned to assist Project Officer in organizing the event for HUSTISYEAH! Case Decongestion
Program – implemented by the Supreme Court with the aim of improving the efficiency of courts
and dispensation of justice to the public
Research Assistant (September 2013 – November 2013)
Partnership of Philippine Support Service Agencies
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Tasked to manage volunteers for the survey conducted in three areas of Pasay for the research
project of the World Bank on the rapid assessment of low cost rental housing supply and rental
demand of low income households
Translated the raw data from the surveys collated to produce output of the research
Financial management for volunteers
Assistant Project Officer (May 2013 & March 2013)
Foundation for Communication Initiatives (FOCI), Inc.
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Assisted Project Officer in managing the event Fully Abled Nation Campaign (Iligan Roadshow) –
advocacy to increase the participation of Persons with Disabilities in the 2013 Midterm Elections
Intern (January 2013 – May 2013
Ninoy and Cory Aquino Foundation
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Assisted officers of the Youth Formations Program with youth workshops and trainings
Education
De La Salle College of Saint Benilde (DLS-CSB) – School of Multidisciplinary Studies (April 2013)
Manila, Philippines
Bachelor of Arts Major in Consular and Diplomatic Affairs
Graduated Cum Laude
Skills
Computer literate, proficient in Microsoft Word, Excel and PowerPoint, Google Docs and Google Sheets
Efficient oral and written communication skills
Project management
Research and data analysis
Advanced multi-tasking and organizing tasks
Data entry and management
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Resume: Louise S. Martinez
Organization and Extra-curricular Activities
Kagawad, SangguniangKabataan (SK), Brgy. 44, Zone 6, Pasay City,-
Documentation Head, Corps of Diplomats, DLS-CSB,-
Documentation Staff, Corps of Diplomats, DLS-CSB,-
Youth Ambassador, Kizuna Bond Project Philippine National Youth Commission, March 2013, Japan
Trainings Attended
“Teleperformance Operational Processes & Standards (TOPS), Teleperformance (December 2014)
“Leadership Execution Accountability and Performance (LEAP) ), Teleperformance (December 2014)
“Landmark Forum”, (August 2011)
Awards Received
Top 10 Nominee of the Ayala Young Leaders Congress, 2012
Best in Policy Paper (Represented Norway, UNHRC) – 15th DLS – CSB Philippine Model United Nations
Career Objective
To contribute the skills I have acquired and developed throughout my working years to this department as a
VA.
Basic Information
Date of Birth
Place of Birth
Civil Status
Citizenship
Religion
Language Spoken
:May 18, 1994
:Roxas City, Capiz
:Single
:Filipino
:Roman Catholic
:Filipino and English
Age
:23 years old
Sex
:Female
Weight :45 kg
Height :157 cm.
References
Available upon request
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