LOUISE OSIKWEMHE
ADMINISTRATIVE ASSISTANT
-
Festac, Lagos
-
CAREER SUMMARY
Experinced Office Administrator with a
proven track record in streamlining office
operations and fostering a welcoming
corporate environment. Proficient in
managing diverse administrative tasks,
expertise in Microsoft Office Suite, customer
service, and project management. An
effective communicator with a high
professional attitude, strong attention to
accuracy and details. Seeking to leverage my
prowess to enhance administrative
effectiveness and contribute positively to the
organization's success while embodying
professionalism and approachability.
AREA OF EXPERTISE
Microsoft Office and Google workspace
Office Operations Management
Calendar Management
Scheduling and Event planning
Attention to detail and accuracy in data entry
and documentation
Project management
Slack, Trello, Zoom, Teams and other basic
collaboration Softwares
EXPERIENCE
Council for the Regulation of Freight Forwarding in
Nigeria. Lagos
2019 - 2023
Council for the Regulation of Freight Forwarding in
Nigeria
2013 - 2018
Senior Administrative Officer
Demonstrated exceptional organizational skills by
managing calendars, scheduling and coordinating meetings,
appointments, and travel arrangements for Board members
and executives, contributing to the effective implementation of
substantive activities.
Developed and implemented training programs that
enhanced staff skills and capabilities, fostering professional
growth within the organization.
Established professional and collaborative working
relationships with agency associates and stakeholders,
facilitating effective communication and collaboration.
Managed the onboarding process, ensuring a seamless
integration for new hires and contributing to a positive
employee experience.
Prepared meeting minutes and drafted professional
memos for management, maintaining clear and concise
communication.
Managed the agency's social media pages, effectively
engaging with the target audience and promoting the
organization's brand.
Managed work schedules and delegated tasks to team
members, optimizing productivity and achieving collective
goals.
Established an employee recognition program that boosted
morale and led to an increase in turnover within the
administrative team.
Maintained and updated employee records, ensuring
confidentiality and compliance with data protection
regulations.
Freight Forwarders Support Officer
●Acted as a liaison, providing comprehensive support and
guidance to ensure the smooth operation of freight logistics,
resulting in improved efficiency and customer satisfaction.
●Addressed inquiries and resolved concerns, effectively
facilitating communication between freight forwarders and
various stakeholders in the supply chain.
●Delivered specialized support to freight forwarders,
demonstrating a deep understanding of their unique needs
within the logistics sector.
●Assisted in the coordination of freight movements, ensuring
compliance with regulations and streamlining the
documentation process, resulting in reduced delays and
improved operational effectiveness.
●Provided support to freight forwarders on registration and
payment of statutory fees, ensuring adherence to legal
requirements and facilitating their smooth participation in the
industry.
●Monitored the professional conduct of freight forwarders,
ensuring compliance with the provisions of the CRFFN Act and
maintaining high ethical standards within the industry.
●Identified and escalated technical issues to the appropriate
teams, effectively managing client expectations and ensuring
timely resolution of problems.
●Conducted regular webinars and workshops to educate clients
on best practices and new features, enhancing their knowledge
and utilization of the CRFFN portal.
Total Cards IT Solutions Providers. Abuja
2012 - 2013
Federal Character Commission, Abuja
2011 - 2012
Customer Service Representative
Responded to customer inquiries and resolved complaints
empathetically and professionally, maintaining a courteous
and empathic attitude towards customers.
Onboarded new clients, providing product demonstrations
and assisting with the implementation process, ensuring a
smooth transition and customer satisfaction.
Collaborated with the sales team to ensure a seamless
transition from the sales process to post-sale support,
effectively meeting customer needs and ensuring their
satisfaction.
Proactively reached out to customers to gather feedback
and followed up regarding product functionality and overall
satisfaction.
Reduced complaints about the company's services by 25%
through effective communication and problem-solving skills.
Improved customer satisfaction by 30% within five months,
as indicated by an online survey conducted.
Successfully upsold additional features to existing clients,
resulting in a 20% increase in upsell revenue within a quarter.
Achieved a client retention rate of 95% by implementing
personalized engagement strategies and promptly resolving
issues.
Administrative Assistant (NYSC)
●Implemented a systematic and secure document filing system,
significantly improving office efficiency and accessibility.
●Coordinated and facilitated meetings, ensuring smooth
communication and efficient use of executives' time.
●Managed executives' schedules, providing timely reminders
and assistance with time management.
●Effectively handled incoming communications, promptly
forwarding them to the appropriate staff members.
●Prepared and presented weekly/monthly reports, providing
accurate and comprehensive information to support decisionmaking processes.
EDUCATION
Ladoke Akintola University of Technology,
Ogbomosho Oyo state
2015
Nassarawa State University Keffi, Nassarawa State
2010
Masters in Transport Management (Logistics)
B.Sc Geography
CERTIFCATIONS
Masters of Business Administration
Udemy
June 2024
Professional Certificate in Office Administration Management
Udemy
June 2024
Professional Diploma of Virtual Executive Assistant
Udemy
May 2024
