Louise Monsour ▫-▫ -
Key competencies
I am a communications specialist qualified with a Bachelor of Journalism and experienced in
technical writing and the creation of video tutorials for international software organizations.
Motivated by challenge and focused on consistently meeting and exceeding the
expectations of colleagues and customers alike, I am highly professional, business-minded,
and meticulous.
Employment history
Technical Writer, Avast Software, Prague, Czech Republic
Writing user information articles and FAQs for desktop and mobile products (in HTML).
Creating tutorial videos for customers, including video planning, scripting, audio and video recording, voice-overs,
final editing, and posting on YouTube and the Avast website. Videos address common issues, new products and
features, and general product use.
Preparing in-product Help text for desktop products.
Testing products and liaising with product SMEs such as Developers and Product Managers to gain understanding of
the products and their usage.
Collaborating with Customer Care employees for insight into the issues commonly faced by our customers.
Creating and guiding other team members in the use of a style guide.
Providing input when necessary for in-product/interface text.
Proofreading texts for other departments and assisting with marketing initiatives.
Technical Writer, CA Technologies, Prague, Czech Republic
May 12 – Sept 13
One-on-one and group English lessons and courses with a strong focus on general conversation, business English,
and grammar.
Customer Care Assistant, NET-A-PORTER.COM, London, United Kingdom
Sept 13 – Jul 15
Authoring and coordination of user documentation for mainframe storage products.
Research and development of content through direct use of assigned products, discussions with SMEs, and resolving
customer issues relating to documentation.
Working as part of various project teams (within an Agile/scrum team environment).
Adherence to strict technical writing and quality standards.
Preparation of documents in Author-it, Confluence, and MS Word for HTML, PDF, and wiki (online) outputs.
Creation of video tutorials for customers, including scripting, video creation, post-editing, and voice over, using
ActivePresenter.
Preparation of PowerPoint presentations for internal and external use.
Use of Google Analytics to understand user activity in regards to product documentation.
Migration of documentation from one authoring platform to another (Author-IT to Confluence).
Training other employees in regards to tutorial video creation.
General and Business English Teacher, James Cook Languages, Prague, Czech Republic
Aug 15 – present
Mar 11 – Apr 12
First class telephone and email customer service to international customers purchasing high-end, luxury designer
labels across three channels – NET-A-PORTER, MR PORTER, and THE OUTNET.
Training of new starters.
Sales Assistant, Hermés Store, Queen Mary 2, Cunard (employed by Harding Brothers)
Superior customer service and sales assistance to international guests, predominantly within the Hermés, Chopard,
and Formalwear Departments (including men’s formalwear hire).
Use of initiative to identify, meet and exceed the needs of guests.
Proposals Coordinator/writer Transportation Team, MWH Australia, Brisbane
Oct 07 – Jul 08
Responsibilities mirrored those at Hill McGlynn (above).
Human Resources Assistant, David Jones (QueensPlaza), Brisbane
Aug 08 – Feb 09
Assisting candidates create effective CVs and preparing them for interviews with potential employers.
Writing job advertisements to attract candidates and provide accurate information about available positions and
potential employers – usually whilst upholding anonymity of clients.
Business development and account management.
Negotiations on behalf of candidates and clients in relation to terms of employment (i.e. remuneration, and so on),
as well as Hill McGlynn’s terms of business.
Recruitment Consultant/Account Manager, Brisbane Recruitment, Brisbane, Australia
Accounting and Finance
May 09 – Jun 10
Preparation and coordination of proposals – including writing, proof-reading and editing.
Tracking and database management of clients and opportunities.
Client correspondence – email and telephone.
Management of internal clients for the preparation of proposals, client correspondence, and business development
activities.
Adherence to strict deadlines.
Recruitment Consultant/Account Manager, Hill McGlynn, Brisbane, Australia
Engineering and Architecture
Jul 10 – Jan 11
Jan 06 – Sept 07
Training of new and visiting staff including pre-employment/store induction and Occupational Health and Safety
(OH&S) inductions and revisions.
Preparation of training documents and store OH&S materials.
Management of payroll queries, roster development and maintenance.
Educational background and training
Bachelor of Journalism
2006
Queensland University of Technology, Australia
TEFL (Teaching English as a Foreign Language) Certification
2012
EDUA Languages, Prague
Certificate III Retail Management
2007
David Jones, Australia
Senior Certificate
St Rita’s Catholic College
References
Available upon request.
2001
