Louise Mariz Jamero
HR Professional
Kelowna, BC V1W 0G2 | - |-
SUMMARY OF QUALIFICATIONS
● 7+ years of experience in human resources and administration, collaborating with top
management of local and global companies to deliver HR and administrative services,
enhance operational efficiency and drive business results.
● Reception experience: Nearly 2 years interacting with a diverse range of people, building
rapport, and fostering positive relationships with clients, employees, and stakeholders.
● Technical Skills: Proficient in Microsoft Office Suite, Google Suite, Slack, Amazon
WorkSpaces, Lotus Notes, Canva, HRIS, HCM, and Project Management software.
● Soft Skills: Strong attention to detail, effective communicator, proactive, adaptable,
skilled in negotiation, conflict resolution, and maintaining positive work environments.
Proven ability to meet company goals while enhancing employee experience.
PROFESSIONAL EXPERIENCE
Easy Payroll Global Philippines, Inc.
Staffing Specialist | May 2022 - Apr 2023
HR & Employment Specialist | Sep 2019 - May 2022
● Managed staffing for 500+ workers across local and global clients, streamlining the
workforce lifecycle by optimizing onboarding and offboarding processes.
● Served as the primary point of contact for clients, staffing workers, and stakeholders,
delivering exceptional service by promptly addressing and resolving queries.
● Assisted in the testing and implementation of system/process changes that resulted in
improved operational efficiency.
● Collaborated with the HCM Product Team to provide technical feedback, directly
influencing the implementation of system upgrades.
● Proactively identified and escalated risk/compliance issues to the HR Operations
Manager, ensuring adherence to both company policies and local regulations.
Innovent Business Solutions Pty Limited
Part-time HR & Admin Officer | Jul - Sep 2019
● Assisted in the transfer of workers between companies, ensuring smooth transitions
with full compliance to local labor laws.
● Performed various HR and administrative tasks as assigned by the Director.
Alliance Software Inc.
Associate HR Specialist | Apr 2017 - Feb 2019
● Administered HR programs, including health benefits, records management, employee
relations, and separation, positively impacting employee satisfaction and retention.
● Proposed and implemented documentation and reporting processes for labor relations,
improving compliance and reducing administrative errors.
● Updated HR processes (incident management), which contributed to ISO (QMS/ISMS)
certification and improved internal compliance.
● Managed working visas for foreign workers and local employees assigned abroad,
ensuring 100% compliance with immigration laws.
● Performed reception duties, ensuring office orderliness, visitor management, and
security, contributing to a professional work environment.
BreadTalk Philippines, Inc.
HR Specialist | Sep 2015 - Apr 2017
● Managed HR tasks for teams across Visayas and Mindanao, including recruitment,
payroll processing, employee engagement, and record maintenance.
● Assisted in revising the employee handbook and HR Operations Manual, ensuring
consistency across locations and improving HR service delivery.
● Implemented enhanced documentation practices for processes like timekeeping and
background check, reducing HR process errors.
EDUCATION
Bachelor of Science in Psychology
University of San Carlos, Philippines | Cum Laude | 2015
References available upon request.
