Louise Anne Reganit

Louise Anne Reganit VIRTUAL ASSISTANT Profile I am an experienced and efficient Virtual Assistant and has an extensive background in Customer Service and an effective Team Manager with a track record of creating and implementing strategies and work closely with clients to run innovative, effective campaigns. Contact Me QUALIFICATIONS: Customer Support Data Entry Research Email Support Calendar Management Lead Generation Live Chat Support Social Media Management Team Management Project Management Graphic Design Video Creation -- la.reganit https://louiseanethevirtualassistant.portfolio.ph What I Do Best COMPUTER SKILLS: MS Word MS Excel MS Power Point MS One note Dropbox Google Docs Google Sheets Expensify Ebay Channel Advisor Waveapps WordPress (basic) Purechat Trello Wix Renet.com.au Canva Powtoon Shopify Helpscout Gorgias Louise Anne Reganit VIRTUAL ASSISTANT WORK HISTORY Customer Support Associate Midnight City Jewellery | April 22, 2019 - December 16,2019 Duties and Responsibilities: Respond to every Helpscout support ticket quickly and efficiently Respond to all facebook and insta comments through our Facebook business manager admin Lead customers towards our FAQs page or use canned responses to help customers if needed Sympathise with any issues or problems the customer is facing and help them quickly, efficiently and sincerely. Personal Assistant Periscope Wealth Management | January 25, 2018 - March 29 ,2019 Duties and Responsibilities: Calendar Management Sending Meeting invites and confirmation via Email Sending Birthday Cards, Gifts etc. Booking Travel Tickets,Restaurant Reservation etc. Adhoc Tasks Virtual Admin Assistant Flamingo Shortlets | February 12, 2019 - March 25 ,2019 Duties and Responsibilities: Facebook Lead Generation Sending Emails via HomeAway and Trip Advisor Ads posting in Facebook and Linkedin Creation of Graphics and Manuals Airbnb Guidebook Creation Louise Anne Reganit | Email:-| Skype: la.reganit | Mobile/Whatsapp: - Louise Anne Reganit VIRTUAL ASSISTANT Virtual Assistant Fressh Realty | May 23, 2016 - Feb 6, 2019 Duties and Responsibilities: Database building (collecting of email address and adding to spreadsheet) Sending Connect Request and ride invitations via Linkedin Replying to mail messages from Linkedin Email Management Collecting of data of Finance Brokers Australia Wide Appointment Setting (Property Viewing) Uploading New Properties on CRM (Renet.com.au) Posting of Properties for Sale on Facebook, Instagram, and Gumtree Replying to inquiries from Facebook, Instagram, gumtree via chat or emai Data Entry Specialist Global Cycle Rides | May 15, 2017 - November 15, 2017 Duties and Responsibilities: Database building (collecting of email address and adding to spreadsheet) Sending Connect Request and ride invitations via Linkedin Replying to mail messages from Linkedin Email Management Virtual Assistant ROKT | July 10, 2014 - February 18, 2015 Duties and Responsibilities: Email Management/Filtering Calendar Management Expense Claims Filing in Expensify Creating and sending of invoices (created using wave app) Sending Meeting Invites via LinkedIn Following up with clients/customers (sending thank you and happy birthday emails) Database building (ex. updating email or contact lists on your CRM) Entertainment booking HR Assistance (research into health care plans, telecommunications, office setup, credit card options etc.) Set-up Social Media Accounts (Facebook, Twitter, LinkedIn, YouTube) Manage and update Social Media Accounts Data entry into Excel, Word or other programs Other miscellaneous tasks that can be performed online Louise Anne Reganit | Email:-| Skype: la.reganit | Mobile/Whatsapp: - Louise Anne Reganit VIRTUAL ASSISTANT Customer Service Team Leader Online Performance Autos | September 30, 2013 - April 30, 2014 Duties and Responsibilities: Email Management/Filtering Calendar Management Work through Email Portal folders answering as many questions as possible and escalating any complaints. Sends Overdue Order Reports Work on the current Data project Listing of items on E-bay and Trademe Follow Up Shipping and Returns Day to day management of team "around the job" behaviors including timekeeping, attendance Customer Service and Data Entry Specialist Online Performance Autos | April 29, 2012 - September 30, 2013 Duties and Responsibilities: Email Management/Filtering Calendar Management Work through Email Portal folders answering as many questions as possible and escalating any complaints. Sends Overdue Order Reports Work on the current Data project Listing of items on E-bay and Trademe Follow Up Shipping and Returns Day to day management of team "around the job" behaviors including timekeeping, attendance Business Development Consultant JR Global Marketing | September 06, 2012- April 19, 2013 Duties and Responsibilities: Works directly with the company Business Heads on a day- to- day execution of client projects. Outbound Lead Generation (cold calling) - This is not common telemarketing we specialize in providing consultative based calling to develop high- level dialogue with clients’ prospects. Database Management- building and cleaning databases, this includes outbound calling to companies to identify key contacts, helping merge spreadsheets into MS access databases. Client& Internal Project Management – Working with clients to execute marketing campaigns this could be email marketing, outbound calling, or contact identification. Also expected to help JR Global Marketing collateral and assist ongoing campaigns to generate new business for the firm. Louise Anne Reganit | Email:-| Skype: la.reganit | Mobile/Whatsapp: - Louise Anne Reganit VIRTUAL ASSISTANT Team Leader Outsourced Staff Inc. | December 15, 2009- July 30, 2011 Duties and Responsibilities: Day to day management of team "around the job" behaviors including timekeeping, attendance, and sales motivation. Develop and coach effective questioning skills to understand the “prospects” needs. Provides feedback on call structure and closing skills through remote listening and side by side coaching. Develop action plans to increase performance and productivity of under-performing individuals Mobile Customer Care Specialist -OPTUS 24/7 Customer Philippines | January 28, 2009 -July 28, 2009 Duties and Responsibilities: Activate SIM/ Service and Value Added Services Handle Subscription and Billing Inquiries Handset Trouble shooting Customer Care Associate US Auto Parts Inc | February 18, 2008 – July 18, 2008 Duties and Responsibilities: Answers general inquiry of car parts and accessories availability and compatibility Reprocess orders Generate RMA (Return Merchandise Authorization) for Returns Upsell additional items. Customer Care Associate- XM Satellite Radio SITEL Philippines| July 03, 2006 – July 20, 2007 Duties and Responsibilities: Activate Radios Handle Subscription and Billing Inquiries Minor Trouble Shooting for Radios Up sell additional radios / subscription Louise Anne Reganit | Email:-| Skype: la.reganit | Mobile/Whatsapp: - Louise Anne Reganit VIRTUAL ASSISTANT ACADEMIC HISTORY Tertiary Bachelor of Science in Computer Science Jose Rizal University- - Undergraduate Secondary National University- Primary Immaculate Heart of Mary College- EXTRA CURRICULAR Varsity - Volleyball National University |- Varsity - Volleyball Immaculate Heart of Mary College |- ABOUT ME: Nickname: Birth Date: Birth Place: Civil Status: Spouse's Name: No# of Children: TIN#: SSS#: Anne 24 May 1982 Manila Married Erwin T. Reganit- Louise Anne Reganit | Email:-| Skype: la.reganit | Mobile/Whatsapp: - Louise Anne Reganit VIRTUAL ASSISTANT REFERENCES Matthew Kelly CEO Midnight City Jewellery Phone: - Email:- Benjamin Voltz Founder Director ROKT Phone: - Email:- Joseph DiMauro Managing Partner Periscope Wealth Management Phone: - Email:- Trevor Hurley Managing Director Online Performance Autos Phone: - Email:- Emily van Eyssen Director Flamingo Shortlets Phone: - Email:-Tim Akkurt Agency Principal Fressh Realty Phone: - Email:- Louise Anne Reganit Louise Anne Reganit | Email:-| Skype: la.reganit | Mobile/Whatsapp: -