Louis Marie T. Maboloc
Virtual Assistant
- |-| Cebu, Philippines, 6002
PROFILE SUMMARY:
I am a highly ambiCous, goal-oriented and dedicated individual focused on helping
business owners in achieving their personal and professional objecCves through the
success of their businesses because their success is my success.
WORK EXPERIENCE:
PATIENT CONCIERGE OFFICER
September 4, 2024 – January 17, 2025
DOCTORS ON DEMAND
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Manage inbound and live chat communicaCon by addressing paCent inquiries and
concerns.
ConducCng outbound calls to follow up on lab test results, informing paCents when
results are received, and scheduling follow-up appointments.
Handles email or Cckets through ZOHO, responding to paCent inquiries.
Roster doctor appointments for paCent.
Resupply Customer Service Representa=ve
November 4, 2024 – January 10, 2025
HAMPTON HOME CARE
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Handling new orders and verifying the eligibility of CPAP supplies through Brightree and SNAP.
ConducCng outbound calls to confirm paCents’ demographics and supply details.
Reviewing and updaCng paCents’ insurance informaCon.
Knowledgeable in HIPAA compliance. Implemented strict protocols to protect paCent informaCon.
CUSTOMER SERVICE SUPPORT
April 2022 – August 2024
HIP Op0cal
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Managed live chat and email support. Addressed customers’ concerns and feedback to
enhance service quality.
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Processed new orders, replacements, and refunds. Established clear procedure for
order processing to ensure Cmely communicaCon with customers about their order.
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Led affiliate markeCng iniCaCves. Ensured accurate reporCng and Cmely payouts to
affiliates while maintaining communicaCons regarding order status and video
promoCons.
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Managing the Shopify website. Regularly update product lisCng and informaCon for
accuracy.
CUSTOMER SERVICE REPRESENTATIVE
April 2024 – June 2024
HARMONY
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Managed inbound and outbound calls, as well as email support. UClizing effecCve
communicaCon techniques to enhance customer interacCons and to track and
prioriCze inquiries.
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Offered guidance on caring for the sod. Provided clear and accessible resources for
customers on product care.
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Assisted customers with placing orders and provided informaCon on order locaCons.
Streamlined the order placement process to enhance user-friendly.
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Verified order status and checked scheduled delivery details. ProacCvely
communicated with customers about any changes to delivery schedules.
MEDICAL RECEPTIONIST
May 2022 – July 2023
U.S Cardiologist
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Managed inbound and outbound calls. Focus on effecCve communicaCon to enhance
paCent’s saCsfacCon regarding interacCons.
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Entering paCent’s informaCon. Ensures accuracy and confidenCality when inpudng
data into the systems.
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CoordinaCng paCent’s appointment. Developed a streamlined scheduling process to
minimize wait Cme.
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Dispatching and renewing medical prescripCons. Maintaining regular communicaCon
with pharmacies to ensure Cmely manner.
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Proficient in using EMR/EHR systems. Ensured regular updates and maintenance of the
systems for opCmal efficiency.
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Knowledgeable in HIPAA compliance. Implemented strict protocols to protect paCent’s
informaCon.
PATIENT PAY SPECIALIST
July 2019 – March 2022
iPloy Staffing Solu0ons (Adapthealth)
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Managed inbound and outbound calls. UClizing effecCve communicaCon techniques to
address paCent’s inquiries and concerns.
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Oversees payments, verifies and generates invoices, and analyzes EOB (ExplanaCon of
Benefits). Established clear procedures for payment processing and invoicing to ensure
accuracy, and regularly review EOBs to idenCfy trends and discrepancies in billing.
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Knowledgeable about paCent’s copays, co-insurance, deducCbles, and insurance.
Ensures understanding of insurance policies and paCent’s financial responsibiliCes.
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Familiar with ICD-10/CPT/HCPCS codes. Implements coding process to enhance billing
accuracy.
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Knowledgeable in HIPAA compliance. Safeguard paCent’s informaCon and maintain
confidenCality.
CUSTOMER SERVICE REPRESENTATIVE
June 2015 – July 2019
Sykes Asia Inc.
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Managed inbound calls. UClized effecCve communicaCon techniques to ensure clear
and helpful interacCons with customers.
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AssisCng customers with their billing concerns, payments, and refunds. Established
clear procedures for addressing billing issues, processing payments, and handling
refunds to ensure customers saCsfacCon.
EDUCATION:
University of Cebu-Banilad
B.S Informa
