- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Kigali, Kigali, Rwanda
- Experience:
- 3 years
LOUIS LOUDI
Customer Service Representative
Detail-oriented and analytical Customer Service
Representative and Data Analyst with With over 3 years of
experience uncovering Reports, technical support via phone,
Email, etc., and data analytics. Proficient in a wide range of
software and tools, including advanced Excel, Microsoft Word,
Tableau and Zendesk.
Contact
--KK 738 St., Kigali - Rwanda
Experience
Data Analyst Intern (Remote)
Peroptyx | Houston, Texas
Jan 2021 - Mar 2021
Gathered data from various sources
Data Cleaning and Preparation
Statistical Analysis and data visualization
Database Management and Reporting
Education
Bachelor in Computer Science
University of Kigali-
Skills
Attention to details
Problem solving
Communication (Patient,
empathetic)
Technical skills (Excel,
Microsoft Word, Tableau)
CRM tools (Zendesk)
Customer Service Representative (hybrid)
Canal Box | Kigali, Rwanda
Mai 2022 - Apr 2024
helped customers with product returns and general questions about
our policies.
Created and maintained detailed records of technical issues that have
been reported by customers.
Assisting customers with information on Canal Box services.
Handling customer inquiries via phone, email and live chat usually
about technical problems.
Scheduling a technician visit.
Languages
English
French
