LOUIE
VILLALOBOS
--067 Arumahan Lemery, Batangas
linkedin.com/in/louie-villalobos
TECHNICAL SUPPORT ENGINEER
I am a technical support specialist with nine years of experience in LINUX and
Windows administration and support. I have creative and analytical skills. I put
attention to my work, focus to details and ability to work effectively in a team to
have accurate and timely result.
WORK EXPERIENCE
TECHNICAL SUPPORT ENGINEER
Avid Philippines Technology
May 2016 - Present
Provide support via e-mail, call and remote session to the Customer worldwide.
Perform troubleshooting and analysis then create a JIRA bug issue for product
enhancement.
Provide support(e.g backup, reboot, fixing database corruption, automation for
video ID’s) in iNews with Linux environment(server side).
Perform iNEWS client support( e.g automation of archiving and automated day
to day rundown)
Clear communication with technical and non-technical users
Performing upgrades and software integration
Perform MOS Gateway troubleshooting inline with iNEWS
Manage Linux Administration
Perform troubleshooting with Fast Text Search and Data receiver
Manage Salesforce for ticket monitoring
Provide urgent support to Priority 1 cases
Audit completed technical cases of the team for quality assurance
Works as network operations center(NOC) - freelance - ELC Consulting
DATA CENTER OFFICER - UNIX
BDO Unibank Inc.
November 2015 - May 2016
Manage the bank operation - UNIX 24/7
Perform the End-of-Day/End-of-Month in Private Bank, Unibank and Hongkong
Branches
Test new applications for UAT before P2P
Create Incident Report Form (IRF) based on alerts, alarms, batch errors and
reported incident.
LOUIE
VILLALOBOS
--067 Arumahan Lemery, Batangas
linkedin.com/in/louie-villalobos
JR SYSTEM ADMIN AND TECHNICAL STAFF
9Media Corporation(CNN PHILIPPINES)
April 2014 - October 2015
Technical support for Broadcasting equipments
Manage and troubleshoot live streaming server
Manage network configuration
Manage and configures email server and NTP server
CERTIFICATIONS
CISCO
Networking basics - September 7,2024
Introduction to cybersecurity - October 15,2024
Computer Hardware Basics - March 7,2025
EDUCATIONAL HISTORY
BACHELOR OF SCIENCE MAJOR IN INFORMATION TECHNOLOGY
Adamson University - Cum Laude
2010 - 2014
ACHIEVEMENTS
ADAMSON UNIVERSITY ACADEMIC SCHOLARS ALLIANCE
Information Technology
2nd year - 1st Semester
2nd year - 2nd Semester
3rd year - 1st Semester
3rd year - 2nd Semester
4th year - 1st Semester
