Louie Solis
Lucky 7 Store, Crispin Atilano St. Tetuan, Zamboanga City, Zamboanga del Sur 7000
CP #: -
EMAIL ADDRESS:-
SCHOOL BACKGROUND:
COURSE: BS Computer Engineering
WORK EXPERIENCE:
Head of Tech Team/Email Marketing Specialist
No. 1 Priority: Zendesk Tickets and Client Communication
Manage Zendesk tickets promptly.
Monitor Slack for client chats.
Prioritize tasks based on client communication.
Assign tasks to the appropriate team members.
Review Master Tracker for client progress.
Create and delegate tasks based on client communication.
Check tasks that pass Quality Checks and notify clients
Collaborate with the Tech Team, including brainstorming sessions.
Assist with tech tasks when necessary.
Campaign Related
Track campaigns from domain generation to handover.
Review client emails/chats for post-campaign launch revisions.
Other Related Tasks
Handle miscellaneous tasks related to the process.
Investigate client account statuses.
Transfer emails between Instantly and Smartlead.
Troubleshoot team-identified issues and create documentation.
Escalate unresolved issues to our CTO.
In summary, my role involves prioritizing Zendesk tickets and client communication, overseeing campaign-related tasks, and handling various other responsibilities related to the process while collaborating closely with the team and management.
IT Specialist at (Tactical Edge AI)
Backend and Campaign Execution
Primary Focus on streamlining backend operations
Responsible for IT infrastructure, developing execution workflows for all new customer engagements.
Working with a copywriter
Managing leads and responses/bookings with the campaign execution team.
Overseeing IT infrastructure.
IT Specialist at (Lever Growth)
Domain Setup and Configuration:
Registration and management of domain names.
Configuration of domain settings to align with the client's business requirements.
Implementation of DNS management and troubleshooting.
Ensuring domain security and compliance with relevant internet standards.
Cold Email Campaign Setup:
Setting up email automation tools and software.Creating and managing email lists, including segmentation and maintenance.Ensuring compliance with email marketing laws and regulations, such as CAN-SPAM Act.
Data Analysis:
Collection and analysis of data from various sources (website, campaigns, customer feedback, etc.).
IT & Campaign Related Administrative Tasks:
Regular maintenance and updates of IT systems and software.Troubleshooting and resolving technical issues related to IT infrastructure and marketing campaigns.
Coordinating with other teams or vendors for IT and campaign-related activities.Ensuring all IT and campaign activities are documented and align with the company's policies and procedures.
Talent Scout for Perion Gaming
I worked as a talent scout for Perion Gaming a web3 gaming organization who are into the web3 industry or crypto-based gaming industry.
I handled content creators as well as scouting and recruiting potential entry/mid level content creators for games like Axie Infinity, EV.IO and Gods Unchained
Other Related Experience:
Technical Support Representative | West Contact Services
July 2013 - August 2014
Technical Support Representative for Comcast ISP
Technical Support Representative | Teleperformance
September 2012 - June 2013
Technical Support Representative for Norton Internet Security.
Technical Support Representative | Datacom
February 2012 - August 2012
Technical Support for Acer computers and laptops.
Technical Support Representative | Aegis People Support
March 2011 - December 2011
Web hosting Tech Specialist
Technical Support Representative | Stefanini TechTeam
January 2010 - December 2010
Troubleshoot software problems for Studio software (video editing software).
Customer Support Representative | Chope
I am a customer support representative dealing with customer inquiries, orders and helping them with their reservation. We use Slack to communicate with the team.
