Louie Simbillo Corres

LOUIE SIMBILLO CORRES Block 4 Lot 10 Callalily St Krystal Homes Alasas City of San Fernando Pampanga, Philippines 2000 Mobile number: - E-mail Address:- Objective: Work in a company that provides adequate training and working environment for the employee and a job that where I am at my best to contribute to its success. EDUCATIONAL ATTAINTMENT Bachelor of Science in Computer Engineering Angeles University Foundation- Outstanding Engineering Student- and- Skills Excellent oral and written communication skills (English) Advanced computer skills- MS OFFICE (Word, Excel, PowerPoint, Outlook, FrontPage), Web Designing, Driving (with international driver’s license) Knowledge in Administrative work related Can operate office equipment machines (Copier, Printer, Fax, Scanner, Binding and Lamination) Personal background Age: 37 years old Birthday: May 04, 1981 Status: Single Height: 5’7” JOB HISTORY Concentrix Philippines (May 2015 – November 2015) Senior Team Manager Apple iTunes SEIB Insurance and Reinsurance (May 2013 – January 1, 2015) Qatar Customer Service Representative Sutherland Global Services - (November 2009 – January 2012) Position: Senior Team Manager Programs: H&R Block Avis Budget Group JP Morgan & Chase Flowers Transworld Delivery APC ( July-August 2009) Team Lead - Summer Camp for Koreans Sn Fernando Pampanga Sutherland Global Services - (November 2006 – May 2009) Position: Senior Team Manager Programs: Intuit Turbo Tax (Working on my Returns) Avis Budget Group Job Description:  Build, coach and direct a team of employees into a highly responsive team that meets the required performance standards  Ensure agents are adhering to appropriate use of timekeeping tools  Review and communicate daily performances, quality and attending reports at the individual and team level  Ensure staff capability by providing all CSR’s with appropriate tools needed to perform daily tasks  Build staff for success by monitoring performances of CSR’s on a daily basis, evaluating and documenting their performances and assisting them in performing at peak levels  Ability to make decisions to remove staff members who have consistently not met stated objectives  Regular performance appraisals  Drive program to meet/exceed stated metrics LausGroup of Companies (February 2004 – May 2006) IT Helpdesk and Administration Cyber City Tele Services LTD. (July 2003 – December 2003) Customer Service Representative Programs: Vital Basics Incorporated Responsibilities: - Provides Customer Service/Sales solutions to members through Inbound and Outbound calls - Communicate and resolve customer’s issues and feedback to appropriate individuals using established communications channels. Seminars and Trainings Coaching - Sutherland Global Services Tarlac Suth Lite – Sutherland Global Services Leadership Training for Supervisors Whale Done – Sutherland Global Services November 2008