Louie Paulo Baron

 Louie Paulo V. Baron Unit 409, Capri Oasis Condominiums Maybunga, Pasig - |- Profile Leads a team of Report analysts that creates Regular and ADHOC Reporting with the use of Business Analytics tools. Over 11 years of solid BPO Business Intelligence experience. Experience ePerformax Contact Centers Corp.Pasay, Philippines PMAX Supervisor for Analytics2014 – September 2018 Supervises and delegates day to day operational metrics and ADHOC reports creation. Deliver the programs financial reports to the Payroll team (Incentives and Bonus computation). Acts as a POC for new internal reports creation and design. Maintains the database of reporting manuals and standard operating procedures. ePerformax Contact Centers Corp.Makati, Philippines Junior Data Analyst- Analyzes LOB Performance trends Ensuring that client goals are met by creating relevant reports and provide recommendations for action. Creating templates and Ad-Hoc reports for Management’s use to meet initiatives. Meets with the Supervisors and Managers in case of a new report / adjustments. And all other duties to be assigned and specified by management ePerformax Contact Centers Corp.Makati, Philippines Team Leader- Supervises a team of Customer Service Agents Provides operational support and guidance to the team Addresses product and system questions within a specific line of business Submits accurate, comprehensive, and strategic team reports to the Operations Supervisor Keeps track of attendance and ensures that all reps are on the phone and back from breaks on a timely manner. Conducts pre-shift and post-shift huddles. Provides technical support through answering questions and motivating agents Handles calls escalated by agents Participates in the weekly meetings with the Operations Supervisor to evaluate team performance Troubleshoot system problems and report them to the client and IT. Checks every workstation and ensures that all equipments are functional ePerformax Contact Centers Corp.Makati, Philippines Reporting Analyst- Utilized MS Excel, Word, and Powerpoint to data mine/cleanse and accomplish daily and ADHOC reports ePerformax Contact Centers Corp.Makati, Philippines Marketing Associate- Supported Experian as a cold caller to ensure business records are up to date with demographic information. Education Philippine Women’s University Taft, Manila Bachelor of Science in Business Administration 2 018 Chinese General Hospital College of Nursing Blumentritt, Manila Associate Certificate in Health Science Education2005 Taytay United Methodist Christian High School Taytay, Rizal High School Education2001 Taytay United Methodist Christian School Taytay, Rizal Elementary Education1997 PERSONAL REFERENCES •Rey Dela Cruz – Senior PMAX Analytics Manager - •Robert James Yngente – PMAX Manager for Analytics -