Louie P. Retulla

 Louie P. Retulla Ph6. Kudarat St. Bahayang Pag-asa Subd. Molino V, Bacoor, Cavite, Philippines. (-- Summary IT professional offering 7 years’ experience in the IT field and has the ability to organize, prioritize and work under extreme pressure, heavy workload and deadlines. Background includes hands-on experience with multi-platform, technical environment. Education 2008 – 2012 Bachelor of Science in Information Technology (BS-IT) NCST – National College of Science and Technology Capabilities Ability to work in a team structure Ability to make decisions and solve problems Good communication skills Ability to plan, organize and prioritize work Skills Summary Installing and configuring computer hardware, software, systems, networks, printers, and scanners. WAN/LAN Troubleshooting. System Integration Hardware Configuration Career History SITA – (Société Internationale de Télécommunications Aéronautiques) December 12, 2016 – Present Manila International Airport - Terminal 1, 2 and 3. Client Service Engineer (C.U.T.E Systems) Provides support to the airline and airport staffs and identify the root cause of a particular issue related to the airline applications. This includes checking, analyzing, and determining failures of hardware equipment, boarding pass and bag tag printer, passport scanner, and boarding pass reader. Perform onsite interventions as a result of a Service Desk request as soon as possible, and within the terms of the customer contract and SLAs. Ensure the correct functioning and maintenance of all internal and external IT equipment. When required act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer's, internal resolver groups, and the Service Desk ensuring services and communications are maintained to resolve the fault and incident within the prescribed SLA. Perform tests on hardware and software components and be responsible for the co-ordination of UAT with Customers and 3rd parties.  Assist in Common User Terminal Equipment (C.U.T.E) operations system at the check in counters. ARINC - (Aeronautical Radio, Incorporated) July 2014 – October 2016 Manila International Airport - Terminal 1, 2 and 3. Customer Support Engineer (C.U.T.E Systems) Technical Support Engineer Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. Accommodates client disabilities by recommending techniques. Avoids legal challenges by monitoring compliance with service agreements. Improves system performance by identifying problems, recommending changes. Identifies client requirements by establishing personal rapport with potential and actual clients and other persons in a position to understand service requirements. Collects data by identifying sources of information, designing survey and collection methods. Prepares reports by collecting, analyzing, and summarizing information. Maintains historical records by documenting system changes and revisions. Maintains client confidence and protects operations by keeping information confidential. Contributes to team effort by accomplishing related results as needed. Maintains database by entering data. Installing hardware Maintaining or repairing equipment Troubleshooting a variety of computer issues Configuring computer networks Offering technical support on-site or via phone or email Testing systems to make sure that they are working properly. Servicing printers, scanners and other office equipment known as peripherals. Personal Information Date of Birth: December 02, 1990 Manila Age: 30 Language Known : English, Tagalog Driving License : Philippine Marital Status: Single Gender : Male CHARACTER REFERENCE Carlos Ignatius Ramos Site Administrator-MNL|SITA SITA|Room, Manila International Airport Terminal 1| Pasay City|1300|Philippines Mobile: - Gerwin Faytaren Site Administrator-MNL|SITA SITA|Room, Manila International Airport Terminal 3| Pasay City|1300|Philippines Mobile: -