OBJECTIVE
To work in the Company or Organization that will develop my professional skills and will motivate me by aiming my future career development.
SKILLS & ABILITIES
With my experiences in various fields such as Sales and Customer Service Support, I was able to acquire skills that will be more useful to a company that is focussing on Customers Satisfaction.
I have knowledge in Microsoft Softare specially for Office Programs, Windows Operating System and has an ability to do technical troubleshooting. As a programmer, I’m doing research projects, data analysis and gathering information with serveral people who are engaged in software development.
WORK HISTORY
Travelwifi Tep / Sapphirego Dhi Telecom – (May 15, 2019 – Present Date) Technical Support Representative
Telstra – Powered by Teletech
(March 6,2017 – March 19, 2019)
Telstra – Custimer Support Associate. Providing support for Internet, Foxtel , Telephone Service, Mobiles , Telstra TV and Billing inquiries.
VXI Global Phil Inc. , Davao City (July 12, 2016 – February 25, 2017)
DirecTV / AT&T– Customer Support Associate. Providing support for any technical issues for DirecTV, Internet connectivity, Mobile Apps and basic assistance related to Accounts & Billing concerns.
Convergys Phil Inc. Mall of Asia, Pasay City
(December 18, 2013 – June 6, 2016)
Microsoft – Customer Support Professional for Global Customers. Providing support related to any Microsoft Software and services like, MS Office, Windows OS, Skype, Xbox, Windows Phone/App and Windows Accounts and Billing.
Senior support
(July 5, 2015 – June 6, 2016)
Providing daily assistance to our agents on the floor in terms of product knowledge and process related concern.
Acsentria.Inc Davao City
(August 2011 – November 2013)
PayDay Loan - Sales Representative for Inbound and Outbound Calls based in United States
Health Assurance – Offered Health Care assurance based in United States
Online Marketing – Sales Representative for Global Customers offered Medicine and DutyFree Products
Senior Support (SME)
(January 2012- November 2013)
Client communication – Front Line Support, product knowledge assistance, data analysis and sending reports and documents directly to clients.
EDUCATIONAL BACKGROUND
Notre Dame University (2006 – 2011)
Bachelor of Science in Computer Science
AFFILIATIONS
Software Developement Organization
Philippine Sociaty of Information Technology
Sensor Technology, Philippines
Brgy Educational Support for Office Programs
Face Detection System for Dev-C++ Community
CHARACTER PREFERENCE
Gerald Louie Cuadra (Team Manager) Telstra 5 – Ecom -)
Kisha Zyra Dagunan (Team Manager) VXI Davao-)
Jackel Dionisio (Sr. Process Lead Tech Support, Operations) Microsoft – CVG Mall of Asia -)
Zaldy Nikko Tesnado (Sr. Process Lead, Operations) Microsoft – CVG Mall of Asia -)
Paulo Louise Alvarez (Team Manager) Microsoft – Mall of Asia -)
Joma Doronila (Quality Assurance , Operation) Acsentria Inc. Davao -)
I hereby certify that all information given in this Document is true
Louie Minoza
