Louie Halapit

Louie J. Halapit 3351 Topaz street Casal’s Village Mabolo, Cebu City, Philippines 6000 Mobile: (- Email:-SkypeID: louiejb007 OBJECTIVE: To lead a team of dynamic individuals into attaining goals as set by clients and their business. SUMMARY OF QUALIFICATIONS:  Excellent communication skill. Versatile, hardworking, career and goal – oriented  Strong skills on time management, prioritizing tasks and meeting deadlines  Proficient in Microsoft Word, PowerPoint and Excel  Professional verbal and written communication skills  Technical ability (to easily understand Google Tag Manager, Google Search Console, Google Analytics, Analytics, and Google My Business, as well as software including Express VPN, Rank Tracker, Snag-it, and Zoho)  Analytical skills and decision making  Customer service skills (in responding to emails) / client-focused  Time management  Initiative and takes ownership  Problem solving  Team player  Reliable and diligent EMPLOYMENT HISTORY BTV (Bodies Television) Recruitment Specialist        August 25, 2016 – October 25, 2016 Post and maintain job vacancy through multiple format. Search and invite qualified candidates through multiple format. Conduct initial interview and assessment on qualified candidate. Endorsed qualified candidates to managers and directors for final interview. Send HR documents and assist hired candidates. Generate and maintain Recruitment tracker Generate and send daily, weekly and monthly reports. EMC (E Marketing Concepts) Marketing Assistant     August 5, 2016 – October 25, 2016 Create Business proposal to clients. Submit business proposal to clients. Create and maintain Business Proposal templates for clients. Create and generate daily, weekly and monthly report to Managers, directors and stakeholders. QuantumLinx Fulfillment Assistant   May 16, 2016 – August 16, 2016 Suggest changes to reports, email templates, and processes to support the Account Managers in achieving their objectives which is to provide greater service to existing clients and to compel prospects to become clients. Analyze client rankings and decide which core keywords qualify for snap shot report to show in the best possible light of the results of our SEO efforts  Analyze client rankings of currently targeted core keywords and decide which keywords have stable rankings and are qualified for linking change. Louie J. Halapit, page 2         Analyze set up of client’s Google Analytics and Google My Business listings in order to provide the best solutions to client concerns and inquiries. Run Rank Tracker Software and produce Monthly Rankings Reports for clients. Make necessary adjustments to report templates in order to show current rankings of client’s keywords in the best light possible. Update and monitor current keywords and previously targeted core keywords to ensure that we are targeting the correct number of keywords based on package. Update monthly rankings accurately using VPN software. Create emails using snapshots of good rankings as required to show clients the great results they are achieving with us. Conduct research on Google My Business and Analytics to answer clients concerns and questions. Register, verify, and maintaining Google My Business listings for clients. Monthly monitoring of Google Search Console to ensure that it is verified. Perform various administrative duties including processing of new clients and cancellations; managing and updating spreadsheets; and responding to emails on a timely manner. Global Services/ Convergys Account – Site Audit Specialist     4F J Centre Mall A.S. Fortuna Mandaue, Cebu City January 01, 2015 – February 5, 2016 Audit Account/LOB Products and devices Audit Account / LOB Operations Track compliance Submit daily report Client base credential Manager    4F J Centre Mall A.S. Fortuna Mandaue, Cebu City November 05, 2014 – February 5, 2016 Create, delete, remove client credentials for the account Manage and maintain account credential, logins and tools Send daily, weekly and monthly report to the client and account leaders Case Manager      4F J Centre Mall A.S. Fortuna Mandaue, Cebu City September 08, 2014 – February 5, 2016 Business Account Analyst Case Mentor Case Management Administrative Task Generate and submit daily, weekly and monthly report to the client and Account Leaders. MS Surface Level 2 Technical Support Representative  4F J Centre Mall A.S. Fortuna Mandaue, Cebu City April 23, 2014 – September 08, 2014 Provide Technical assistance to all Surface Customer: - Connectivity, Software and hardware support Team Manager OIC     2F Worldwide Corporate Center Shaw Blvd. Barangay Highway Hills | Mandaluyong City 1552 November 11, 2013 – April 22, 2014 Team Handling Administrative Task Case Management Generate and submit daily, weekly and monthly report to the client and Account Leaders. Louie J. Halapit, page 3 Account Trainer  2F Worldwide Corporate Center Shaw Blvd. Barangay Highway Hills | Mandaluyong City 1552 August 30, 2013 – November 9, 2013 Account/LOB Product trainer Agent Support Group    2F Worldwide Corporate Center Shaw Blvd. Barangay Highway Hills | Mandaluyong City 1552 December 23, 2012 – August 29, 2013 Team Support Helpdesk Generate and submit daily, weekly and monthly report to program and account Leaders. Xbox Level 2 Technical Support Representative    Asiatown IT Park, Cebu City – Shaw Boulevard Mandaluyong October 19, 2010 – December 23, 2012 Provide Technical assistance to all Xbox 360 console Users Aid on both new and existing customers with their Xbox account: - Billing - Connections -Sales & Promotions - Programming - Promotions (new and existing promotions) - Set up new accounts Setting up exchange and repairs when needed PLDT Ventus Level 3 Technical Support Representative      Libertad, Mandaluyong City May 25, 2010 – October 16, 2010 Provide Technical assistance to all existing Dish Network customers (TSA, TS1 and TS2) Aid both new and existing customers with their Dish Network account: - Billing - PPV orders -Sales & Promotions - Programming - Promotions (new and existing promotions) - Set up new accounts Assists customers who have cable connection issues Help customers on setting up their VCR’s and DVR’s Responsible in sending cable technicians on customer’s end when needed Orchid Cybertech Services Incorporated (OCSI) Customer Service Representative    21F Robinson Equitable Tower Ortigas Center, Pasig 1605 Philippines November 30, 2009 – April 30, 2010 Assist customers over the phone on explaining their internet services. Provide assistance over the phone if customers need documents/forms about their account. Serve as consultant for the customers who needs help in their internet service. TELUS International Philippines Customer Interaction Associate   31f discovery centre 25adb ave. Ortigas Center, Pasig 1605 Philippines August 24, 2009 – November 30, 2009 Assist customers over the phone on explaining their leases or loans from Dell. Provide assistance over the phone if customers need documents/forms about their account.  Serve as financial assistance for the customers who needs help in their financing in purchasing equipment from Dell. Louie J. Halapit, page 4 PLDT Ventus Level 3 Technical Support Representative       Libertad, Mandaluyong City July 31, 2006 – June 30, 2009 Provide Technical assistance to all existing Dish Network customers (TSA, TS1 and TS2) Aid both new and existing customers with their Dish Network account: - Billing - PPV orders -Sales & Promotions - Programming - Promotions (new and existing promotions) - Set up new accounts Assists customers who have cable connection issues Help customers on setting up their VCR’s and DVR’s Responsible in sending cable technicians on customer’s end when needed Responsible for rendering superior customer service and ensuring data integrity. EDUCATIONAL ATTAINMENT March 18, 2006 Graduated, BS in Development Communication Xavier University – Ateneo de Cagayan Cagayan de Oro City TRAININGS ATTENDED ORGANIZATION  Leadership Training Seminar Participant Cagayan de Oro City - August 2005 - Rotaract Club of Xavier University, South District 3870 Member Cagayan de Oro City - June 2001 – present  Responsible Journalism Workshop Participant Cagayan de Oro City - September 2005 - Crusader Publication Photojournalist Xavier University – June 1, 2001 – march 31, 2006  Personality Development Workshop Participant Cagayan de Oro City - October 2005 - Development Society Member Xavier University – June 3, 2002 – march 31, 2006 EXPERIENCES GAINED  Good team player and Multitasking capabilities.  Proven initiative and ability to work with minimal supervision  Excellent organizational and motivational skills *References are available upon request.