Louie Benedict Velasco

Louie Benedict VELASCO PROFICIENT VIRTUAL ASSISTANT Enthusiastic Virtual Assistant that is highly responsive to a diverse range of clients' needs. Motivated in providing services to clients by means of virtual assistant services but not limited to Customer service, Social Media, Creative Design, File management, Email Marketing, etc. My exceptional perseverance, responsibleness, honesty, and ability to be organized would be a strong asset for your business to achieve success. Phase I - Google Products & Services Phase II - Social Media Phase III - Lead Generation - B2B Lead Research Phase IV - Email Marketing & CRM Course Farming and prospecting leads base on the needs of the specific client Enrich prospecting leads using LinkedIn, Google, etc. Inputting result to data plantform Submit report to client to pass it with our sales team Strong communication skills People skills Well versed in Microsoft Office Customer Service Oriented Resourceful Excellent in Time Management Keen Observer Great with Multi-tasking Google Drive Microsoft Office Dropbox Facebook Ads Manager Canva Buffer Mailchimp Zoho CRM Basecamp Lead Research Tools Email Management and Filtering Setting Up an Email Automation using Mailchimp Creating Email Flyers Replying through email inquiries Manage and Updates Social Media Accounts (Facebook & LinkedIn) Schedule Social Media Post Filter and Reply comments on Social Media Helping the team in creating content Research on certain topics for blog spots, newsletters, and others Responsible for supporting 4-5 teams with questions about the product and processes. Collate and submit report/data for site daily scores, escalation reports, etc. Handle escalation calls from customers. Bachelor of Science in Architecture Tarlac State University- Responsible on handling my own team, putting people up for success. Coach my people to address observed behavior and display action plans on every calls. Collating data of my team's performance to make sure goals are being met, and work on the things that needs to improve. Submit data and reports of my team on a daily, weekly and monthly basis. Handle escalation calls from customers. Assisting customers with billing concerns on their phone bill. Cross-selling products to make the most out of every call. Providing basic troubleshooting for technical issues. Responsible on calling customers back for escalations that may take few days. Assisting customers with issues regarding their order, payment issues, order tracking, getting in touch with carriers, contacting sellers, etc. Assisting eBay sellers with queries in terms of their products, shipping, billing, etc Jayson Salva-Inspired Filipino Freelancers Instructor