Loui Therese Yordan

LOUI THERESE BERNIZA YORDAN Prk 3, Glamang, Polomolok, South Cotabato Cell No. : - Skype Name: louiy0493 E-mail Add:- Education High School: Notre Dame of Dadiangas University – IBED Lagao, General Santos City SY 2006 – 2010 College: Governor Generoso College of Arts Sciences and Technology Poblacion, Sigaboy, Governor Generoso, Davao Oriental Bachelor in Secondary Education Major in Mathematics, April 2014 Relevant work experiences and trainings attended during school years 2010 – 2014: Experience Student Teacher Sigaboy Agricultural Vocational High Scool November 2013 – February 2014 Trainings and Seminars Research Seminar and K-12 Curriculum Orientation and Implementation October 10, 2012 @ Governor Generoso Gymnasium Peer Counselor’s taking the First Leap to Serve on and Serve well October 19,2013 @ GGCAST, Pamana Project Training Center Gaining a Better Appreciation of the Art of Teaching September 19-20, 2013 @ UM-Tagum, Davao Del Norte Relevant work experiences as a Customer Service Representative: Telephilippines (December 2014-August 2018) Health Care Customer Service Representative Claims Reviewer Health Insurance Taking inbound calls from the office of the doctors Quality Assurance – PROJECT BASED ( NOV 2016 – FEB 2017) Listening to the calls of the new hired representative to make sure that they provided correct information Provided coaching feedbacks on how to improved giving customer satisfaction Gresham Financial Firm (January 2018-March 2019) Virtual Admin Task Arranged Documents of Clients in Google Drive Make excel spreadsheet on google drive for documents of new clients HCMD Intake Representative Enter patient info in Aprima Scheduling Representative Arranged schedules of our Dr.’s Billing Representative Proccessed Claims using Aprima Posting Payments in Kareo VETERANS (ASSISTING VA increase there Benefits) Set up an appointment for our patients Review the DBQ before sending to Dr.’s for them to sign. Online English Teacher – Part Time Teaching Kids and adults Basic English thru online GNM (CPAP SUPPLIES) Using BRIGHTREE System Reviewing Medical Records of the Patient Uploading Documents we received for the patients Creating new files Making CMN for the patient Making followup calls to the Dr’s office with regards on the CMN WYATT PHARMACY (BREAST PUMP SUPPLIES) Using BRIGHTREE System Creating new files Making New Sales order for the Prescription Received Uploading Documents we received for the patients YCRE Uploading Files to our CRM Follow up Missing Files to Close the Deam Skills and Qualifications Language: Excellent in English and Filipino Language Computer Skills: Excellent in Microsoft Word, Microsoft Excel and Microsoft Powerpoint Multi-Tasking Skills : Advance Character References: Cindy Agudo Supervisor -