LOUELLA ROSE BANDOY
CUSTOMER SERVICE REPRESENTATIVE-
Mexico, Pampanga, Philippines
live:.cid.56f6b-e181
I am a professional and experienced
Customer Service Representative with
over 10 years in providing excellent
customer support and
building customer loyalty.
EXPERIENCE
SENIOR PROCESS ASSOCIATE
Tata Consultancy Services | Aug 2020 - Dec 2023
Phone/Email/Chat Support for a US
EDUCATION
COMPUTER PROGRAMMING
ACLC College of Puerto Princesa City - 2010
SECONDARY
San Francisco Javier College - 2008
Financial Account (Insurance Provider )
TEAMMATE
TaskUs PH | June 2019 - March 2020
Phone/Email/Chat Support for a
Ticketing Platform
CUSTOMER SERVICE SUPPORT
IQOR Phil Inc. | March 2011 - April 2019
Customer Service Rep | MetroPCS
SKILLS
Conflict Resolution, Troubleshooting,
Technical Support Rep | MetroPCS
Dealer Specialty Group | MetroPCS
Direct Connect / Retention | MetroPCS
Excellent Communication Skills, Service
and Support, Strong Work Ethic, Great
Attention to Detail
SALES REPRESENTATIVE
CREGSS Solutions | June 2011 - March 2011
Cold Calling (Medication Refill for
Proficient in Microsoft Word, Excel,
Online Pharmacy)
Powerpoint, Outlook, OneNote
Knowledge of Adobe Photoshop, Premiere
Pro, and Canva, Copywriting, FB Ads,
Social Media Management, Google Services,
Basic Graphic Design
ACHIEVEMENTS & AWARDS
COMPUTER PROGRAMMING
NATIONAL CERTIFICATE - IV PASSER
