LOU GRACE CARDAÑO CALVEZ
B2 L23 PHASE1A RCD VILLAS DE BACOOR, DULONGBAYAN, BACOOR CAVITE
EMAIL :-/-CONTACT NUMBER : -
CAREER SUMMARY
Fifteen years of solid work experience in sales, promotion, marketing and business development of the
assigned pharmaceutical brands of pharmaceutical companies and with Medical Equipment Industry.
Team-oriented sales professional with the proven ability to assess client needs to effectively promote
goods and services. Highly motivated self starter with strong interpersonal and persuasive
communication skills. Expert in establishing rapport and client trust. Committed to strengthening
customer experiences with positive and professionalism when answering calls, emails and request.
WORK EXPERIENCE
September 16, 2022 - Present
Virtual Concierge
Civicom Global Pacific
Business Information Security
Alabang, Muntinlupa City
Greeting patients with a smile virtually (on camera)
Reviewing patient Electronic Medical Records to verify payments before services are rendered,
encoding/updating patient information and card details if needed.
Charge Patients on a daily basis through Electronic Medical Records system
Scheduling future patient appointments according to their preference of Therapist.
Staying updated with routine office duties & admin tasks throughout the workday
Inbound and Outbound call and emails for potential patients inquiring services or regular patients
to set a follow up appointment, Communicate any payment issue, appointment confirmation,
virtual link appointment,
Daily Report submission to the client and to the company for daily routine.
Established a good rapport to the clients and their patients.
February 28,2022-July 31, 2022
Business DevelopmentOfficer
Centro-Med Enterprises.
A Medical Equipment/Supplies Distributor
Cabanatuan, Nueva Ecoja
Assist in the Planning and development of sales and marketing strategies for thebusiness
Supportinthemarketdevelopmentandmarketpenetrationfornewproducts(Handling
Mother and Infant Care products/equipment)
Support in monitoring and reviewing the business performance everyquarter
Sales funneling - lead generation toconversion
Projectmanagement
Timelineexercises
Marketinganalysis
Spending efficiencyanalysis
Collate marketingreports/feedback
Post activityreports
Sampling allocation & approval
Market Surveillance – competitorprofiling
Post marketing surveillance – product relatedissues
o Analyze the success and failure of everyproduct/SKU
o Provide support in franchise performance review andanalysis
Growth
De-growth
Buying accounts vs non buyingaccounts
Market share vs currentuniverse
Analyze the product mix perterritory
Provide support in customer in servicing asneeded
Assist in Quarterly Forecasting / salesprojection
Customer profiling support
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Support ing the implementation of product trainings (new and refresher courses)
Run CMEs
o Develop KOLs
o Product presentations/Road shows – must be planned/annual calendar
o Support in Key accounts management – private and government
April 2019 – Sept17,2021
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Product Specialist
BSV Bioscience Phils Inc.
A multinational bio-pharmaceutical company
Pasig City
Initiatedaccountmanagementknow-howthatstrategicallyidentifyterritoryneedsand
determine priority of accounts resulting to almost 100% activation and consistent
purchases from hospital pharmacies and nearby key trade that heightenedsales.
Propose and execute business meetings with key opinion leaders and community of
practicethatdrivesgoodbusinesspartnerships,therebyexceedingsalesobjectiveofthe
core brand.Handled Infectious Disease MD Adult, Infectious Disease Pediatric MD,
Adult Allergology, Pediatric Allergology, Pedia Cardiologist, Neurology, Adult
Hematology, Pedia Hematology, Pulmonology, Nephrology andNeonatology.
I am assign to four territories Las Pinas, Muntinlupa, Laguna and entireBicol.
Responsible for researching, planning, preparing, overseing and
leadingBidding completion, Bid Award and until the product is served to
thehospitals.
Coordinating with other internal resources, Mercury Drugstores andSubDistributors.
Proposingmarketingprogramsfortheentireteamandteamleaderinexecuting
programs.
August 2018 – March 2021
Account Manager
Medcheck E-Commerce Inc
A Data Analytics Company
Makati City
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Initiated account management know-how that strategically identify territory needs
and
determinepriorityofaccountsresultingtoalmost100%activationandconsistentusage of
thesystem
Proposeandexecutebusinessmeetingswithkeyopinionleadersandcommunityof
practice that drives good businesspartnerships,
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Constantlymonitorscompetitorsactivityandtheirsystemupdatetobetterpositionfora
more advantagedapproach.
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Organizes conferences/events for doctors and other medicalstaff;
Assist the client in initiating the system. Encode Database in the system.
March 2012 – February 2018
Product Specialist / District Sales Manager / Professional
Medical Representative
ASPEN PHILIPPINES INC.
A multinational pharmaceutical company
Taguig
Product Specialist
• Initiated account management know-how that strategically identify territory needs and
determine priority of accounts resulting to almost 100% activation and consistent
purchases from hospital pharmacies and nearby keytrade that heightened sales.
• Propose and execute business meetings with key opinion leaders and community of
practice that drives good business partnerships, thereby exceedinb sales objectivd of the
core brand.Handled Cardiology, Rheumatology, Emergency Medicine, Pulmonology and
Nephrology.
• Reintroduced brand successfully with its consistent engagement of key trades and MD
targets through purpose driven selling that visibly gained brand preference thus
increased market share.
• Process and work on to change the hospital protocol to consider my product to be their
top priority anticoagualant by consistent executed business meeting to the key opinion
leaders of the hospital and providing clinical evidences.
• Organized and conducted various business meetings with medical practitioners that
generated good business partnerships, resulting to higher achievement of sales
objectives.
District Manager
• Manage and Motivate PMs performanceto achieve individualized goals. ( zero attrition)
• Strategic planned approach for each PM per teriitory. Handled Manila Doctors down to
Bicol region, specialty MDs are Cardiology, Endocrinolgy, Internal Medicine, Family
Medicine and Rheumatology.
• Proactively conducts medical update meetings with the latest clinical data supplied by
the company and presenting, discussing and interpreting this data with health
professionals during presentations;
• Constantly Monitors competitors activity and their products’ sales movement to better
position products for a more advantaged approach.
• Organizes conferences/events for doctors and other medical staff;
• Building and maintaining positive working relationships with the client’s medical staff and
supporting administrative staff e.g. receptionists.
• Achieved highest sales growth for the District across the national.
• Directly conducts Coaching and Mentoring auxiliary specialist on strategies on how to
conduct effective profiling and learn the product knowledge thereby resultingto improved
task management skills that enabled dramatic expansion of territory and increased
visibility of product that boosted company revenues in their respective regions.
Professional Medical Representative
• Promoted and created demands for assigned specialized ethical brands among key
specialist groups such as Pediatricians, OB-Gynes, Neurologistsand Psychologistsin
assigned territories to achieve market sales objectives.
Initiates plans of action and effectively implement marketing activities in partnership with
key medical specialists.
• Developed Key Opinion Leaders in assigned territories and drives brand choice in key
prescribers.
• Regained the declining sales trend in the territory and created new key opinion leaders
by providing the right information
January 2007– January 2012
Professional Healthcare Representative
Transfarma Philippines Inc. / Invida Philippines Inc
A Marketing Arm Phamaceutical Company
Makati City
• Aggressively promotes and persuasively conducts clinicalpresentations data/information
to pre-specified target Doctors.
• Developed mutually beneficial partnerships with physicians, pharmacists, hospital staff,
peers and management. Perform product presentations to different hospital departments
such as Cardiology Department, Rehabilitation and Orthopedic Department, Internal
Medicine Department, Surgery Department and the Pharmacy. Also handled
Endocrinology, Diabetology, E.N.T., Ophthalmology and Pulmonology Physicians.
• Track medication sales and research competitor pricing.
July 2005 – May 2006
Front Line Associate
Petnet Inc., Western Union
Money Remmitance Company
Makati City
• Responsible for the transaction of paying out and receiving money from the client
• Execute different types of services and transactions including accepting payments, filing
documents, issuing receipts, checking account balances, verifying signatures,
transferring funds.
• Preparation of daily transaction reports
• Manage petty cash and prepare reports
• Organize and maintain the filing system of the company.
• Manage the branch in the absence of the Branch Manager
• Handle incoming and outgoing calls of the company
• Report directly to the Branch Manager
EDUCATION
June 2001 – March 2005
Technological University of the Philippines
Ayala Blvd., Ermita, City of Manila, Philippines
BS in Computing Major in Information Management
PERSONAL INFORMATION
● Date of Birth : March 25, 1985
● Status : Single Parent
● Dependents :
1. Joachim Lexis Calvez Villegas – November 11,2009
2. Sazke Lenard Calvez Lico – March 24, 2020
CHARACTER REFERENCE :
1. Mr Roderick Noriega
- District Sales Manager
Contact #:-. Ms Emily Ebuna
- Senior Product Manager
Contact # :-. Ms Roselle Almazar
- Field Sales Manager
Contact # :-
