Lou Anjanette Delicana

LOU ANJANETTE P. DELICANA EXECUTIVE ADMINISTRATIVE ASSISTANT/ HUMAN RESOURCES --TIGBAO, NARRA, BAYAWAN CITY, NEGROS ORIENTAL, PHILIPPINES, 6221 Anjanette is a BSBA- HRDM graduate who is a civil service eligibility - professional passer and Licensed Professional Teacher. She demonstrates exceptional accuracy and efficiency in Executive Administration, Data Entry, and Human Resources tasks. Renowned for her adaptability and accountability, she is a reliable and trusted colleague who consistently delivers results. SKILLS Can work with different Microsoft Office applications such as Microsoft Office Word, Excel and PowerPoint within different OS platform like Mac and Windows. Can work with less supervision, active and always ready to be trained. Can speak fluently in English. REFERENCES Ms. Angela Babor- EDUCATION 2018 NEGROS ORIENTAL STATE UNIVERSITY Masters in Public Management-HR 2017 LA CONSOLACION DE BAIS Certificate in Proficiency in Teachers Education- ST. PAUL UNIVERSITY- DUMAGUETE Bachelor of Science in Business Administration major in Human Resource Development Managemen- NEGROS ORIENTAL STATE UNIVERSITY Bachelor of Science in Accountancy- BAYAWAN NATIONAL HIGH SCHOOL 2nd Honorable Mention- GUINHALARAN INTEGRATED SCHOOL WITH HONORS WORK EXPERIENCE MYDWARE IT SOLUTIONS INC. / CANADA EXECUTIVE ADMINISTRATIVE ASSISTANT OCTOBER 27, 2021 TO DECEMBER 28, 2023 HIGHLIGHTS Hiring and retention Employee relations Labor agreements Customer Service Exceptional interpersonal skills Regulatory compliance TRAININGS/SEMINARS Green Productivity Seminar (DOLE&RTWPB) Contacts Services NC-II (TESDA & Trainers Methodology Travel and Tours NC-II (FAST) Trainers Methodology - TESDA REFERENCES Mr. Kevin Granada Supervisor Assist the CEO in all clerical tasks, admin tasks and setting appointments. Direct Personnel, training and labor relations activities Conduct orientation and recruitment process Maintain Organizational Chart and Employee Directory Create Memorandum and organizational policies Ensure employee compliance and monitoring and other admin stuff Manage Vendor Billings , Audit and Balance Invoices from Employees and Vendors Lead the Social Media and Marketing in organizing the tasks and scheduled posts for the month. Help in Reviewing Social Ads and approved them. REPS & CO. VIRTUAL ASSISTANT/DATA ENTRY FEBRUARY 2017 TO MARCH 2020 Researching prospects artist’s tickets Evaluating the pricing and onsales Monitor the trend in the ticket cost and evaluating quality of purchased Recording and data entry of the numbers acquired for purchasing Reporting acquired data and Complying with company Policy and Standards 51Talk NYSE listed Company ONLINE TEACHING NOVEMBER 2015 TO FEBRUARY 2017 Teach IELTS preparation test and introductions to professionals. Provide Assessments in Writing and Speaking Areas One on one coaching as requested by students Teach Basic English to Kids Monitor grammar and vocabulary levels of students Attend trainings for developmen WORK EXPERIENCE REPS & CO. VIRTUAL ASSISTANT/DATA ENTRY FEBRUARY 2017 TO MARCH 2020 Researching prospects artist’s tickets Evaluating the pricing and onsales Monitor the trend in the ticket cost and evaluating quality of purchased Recording and data entry of the numbers acquired for purchasing Reporting acquired data and Complying with company Policy and Standards ACHIEVEMENTS/ ORGANIZATONS With Honors- Elementary 4th Honorable Mention-High School Leadership awardees - High School Writers of the Year, Gsp Provincial Character First youth, Young Life Dumaguete Junior Human Resource Society- PSG (BSBA Councilor- People Management Association of the Philippines- CBIT WEEK- Oratorical Speech “4th Place” CBIT WEEK- Live Advertisement “Champion” Paulimpiad- Chess “Champion” Board 2. PDAF Scholar BCC Scholar SOUTHERN MINDANAO ENTERPRISES HUMAN RESOURCE OFFICER MAY 2016 TO NOVEMBER 2016 Direct Personnel, training and labor relations activities Conduct orientation and recruitment process Maintain Organizational Chart and Employee Directory Create Memorandum and organizational policies Ensure employee compliance and monitoring QUALFON PHILIPPINES INC CUSTOMER SERVICE REPRESENTATIVE MAY 2012 TO OCTOBER 2015 Answer to inbound calls and respond customer inquiries Create tickets and provide appropriate assistance to clients Maintain quality based performance and top quality customer service Record and analyze data Maintain a positive attitude towards engaging to clients I hereby Certify that the above information is true and correct. LOU ANJANETTE P. DELICANA Applicant