LORWYNE MENDIOLA
Bulacan, Philippines
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PROFILE SUMMARY
Courteous Customer Service Professional that is constantly developing innovative ways to exceed
customer expectations. Establishes success by listening to customer needs, following company
policies, and working to find a resolution that benefits the company and the customer. Uses every
customer interaction as an opportunity to improve professional. Competencies include advanced
office management skills, ability to handle multiple tasks, inventory control and administrative
support.
PROFESSIONAL SKILL
Client service and support
Sales and service-oriented
Detail-Oriented
Verbal and written communication
Time management
Flexibility and Efficiency
Emotional Intelligence
Adept in Technology
Problem Solving
Research
MS Office
Canva
Trello/Asana
Xero
Google Suites
EXPERIENCE
WeLove Kitchen Australia
Customer Service Agent
Contact businesses by telephone, email and SMS to promote and upsell products
Input order details into Google sheets and Xero
Provide knowledgeable answers to questions about the products pricing, and availability
Resolves product or service problems by clarifying the customer's complaint and
recommending the best solution to solve the problem.
VA Meetly
Training in Real Estate Essential for Investors
Proficient in handling objections for seller lead calls, determining between a warm or cold
lead.
Cold Calling
Gauge motivation of potential sellers
Endorse Hot Leads to client
Basic Social media management
Basic content creation
Asia United Bank Corporation
Sales and Service Associate
August 2011 - June 2022
Update company’s data base with new customer information and manage data retrieval of
current customers, accurately and in a timely fashion.
Provided outstanding customer service, data entry, and processed orders for multiple
clients exceeding all customer service expectations.
Utilize problem solving skills to resolve customer issues and enhancing service levels.
51 Talk International
ESL Online Teacher (Part time)
May 2019 - August 2019
Strong critical thinking skills, able to consider the best interests of the students while also
working within their institution’s goals and standards.
Strong verbal and written communication skills.
Utilized time management skills to maintain healthy work life balance.
Andok's Corporation
General Accounting Staff
September 2003 - February 2008
Entering outlet sales using SAP from source documents within time limits
Collect and manage information efficiently and accurately.
Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
EDUCATION
Centro Escolar University
Bachelor of Science in Commerce
Major in Banking and Finance
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