Lorrie Anne Rizal

Shad LORRIE ANNE M. RIZAL Account Specialist- iQOR CONTACT CAREER PROFILE Brgy. Tagapo, Santa Rosa, Laguna, PH -- Enthusiastic professional with years of experience in the customer service field. Works confidently in going the extra mile to provide help to my customers. Upholds work ethics in handling client needs and providing precise medical information and technical support. Passionate about building strong relationships with clients and following business protocols with integrity. RELEVANT SKILLS PROFESSIONAL EXPERIENCE Prompt in providing reliable solutions to problems. Provide customer service satisfaction and take effective courses of action. Demonstrates a strong willingness to learn and values opportunities to broaden knowledge. Equipped with work ethics and has the ability to work under pressure. Admirable personality towards customers. ACCOUNT SPECIALIST IQOR - Santa Rosa, Laguna, PH Cultivate and maintain strong relationships with business clients, understanding their unique needs and ensuring high satisfaction levels. Oversee the accounts of business clients, managing contracts, and ensuring that services align with their operational requirements. Collaborate with clients to understand their telecommunications needs and propose tailored solutions to meet specific business objectives. Manage billing processes, ensuring accuracy and addressing any billing-related inquiries from business clients. Stay informed about the telecommunications products and services offered to business clients, acting as a subject matter expert. TECHNICAL SUPPORT REPRESENTATIVE Results CX - Pasig City, PH EDUCATION University of Perpetual Help System Laguna Bachelor of Secondary Education Major in Filipino Undergraduate - 2018 January 2023 - January 2024 September 2021 - November 2022 Helped thousands of customers with their technical issues by providing prompt solutions. Performed troubleshooting processes for equipment and utilized tools to resolve technical problems associated with the product and services. Received promoters and positive surveys from satisfied customers for going the extra mile to address their needs. Collaborated with peers to create solutions for new cases and advance technical concerns. CUSTOMER SERVICE REPRESENTATIVE Teletech - Sta. Rosa, Laguna, PH March 2021- September 2021 Provided personalized and tailored solutions to clients with reservation and booking services needs. Efficient call-handling and communicated with a strong, confident but warm personality. Assisted customers with booking, reservation, cancellation, and compensation issues to ensure satisfaction with the service. CUSTOMER SERVICE REPRESENTATIVE Alorica - Alabang, Metro Manila, PH April 2019 - December 2020 Interacts with 50+ clients per day, giving detailed, personalized, and tailored solutions regarding customers’ healthcare needs. Consistently reached monthly and quarterly account metrics. Able to set up laptop, headphones, microphones, Skype, or any other chat client service to converse with customers.