Lorretta Anoliefo

I am a highly accomplished and versatile professional pursuing a 2nd Master's degree in Information Systems with a focus on Cybersecurity Management, and I am set to graduate in May 2025, bringing my wealth of diverse experience across multiple industries.

With over 6 years of professional experience, I have demonstrated an exceptional ability to exceed customer expectations, build strong client relationships, and resolve complex issues within tight deadlines. My expertise spans communication, attention to detail, and quick adaptation to new technologies and environments. I am tech-savvy, with hands-on experience using various CRM and project management tools, as well as practical knowledge of SAP ERP Simulation game and SAP Signavio (BPMN).

Prior to my current graduate studies, I earned an M.Sc. in International Relations from Godfrey Okoye University in Nigeria, graduating summa cum laude with a 4.74/5.00 GPA. I also hold a Bachelor's degree in Mass Communication from Caritas University, in Nigeria.

My professional experience is equally impressive. I am a Social Media and Marketing Graduate Assistant at the East Tennessee State University Counseling Center. I increased engagement by 20% through social media campaigns, engaging content, and analytics tracking. I also led marketing initiatives and created a user-friendly website using Omni CMS.

Before my graduate assistantship, I served as a Lead Generation and Qualification Specialist at Five Star Investment Company, where she managed client inquiries and consultations using Salesmate and Resimpli, assisted buying agents with administrative tasks, and increased lead conversion, customer satisfaction, and team performance.

My background includes roles as a Customer Relations and Discord Moderator for the MetaAngelDAO NFT project. I served as the Africa representative, sourcing investors, NGOs, charities, businesses, and other NFT projects for partnerships and collaborations. I also led cybersecurity initiatives and managed social media accounts to protect and engage the community.

Additionally, I've experience as an Appointment Setter and Telemarketer for 8i Homes Real Estate and Modern Concept Solar, where I generated 15+ weekly leads by cold calling 250+ prospects daily using a variety of tools. I also worked as a Call Center Agent and Technical Support Associate at the Nigerian Communications Commission's Emergency Communication Center, where I resolved 450 - 600 emergencies per shift through the NCC computer-aided dispatch system, trained new employees, supported software development, and performed regular database maintenance.

Furthermore, I've experience as a Customer Service Specialist and Operations Associate at Herbal Goodness, where I revolutionized customer service with initiatives that reduced wait times by 90%, managed logistics, resolved disputes, and optimized e-commerce platforms (Amazon, and Shopify) for sales and fraud prevention practices.

My diverse background also includes roles as a Broadcaster (OAP - On Air Personality) and Assistant Broadcast Technician at Enugu State Broadcasting Service (ESBS), where I hosted a radio youth show thrice weekly with 450+ listeners, earned high ratings and loyal sponsors, and maintained broadcast quality.

Additionally, I have experience as a Personal Banker at First City Monument Bank (FCMB) in Nigeria. I managed a portfolio of over 300 clients, exceeded monthly sales targets by 20%, and implemented process improvements that reduced customer wait times by 30%. I also worked as a Customer Service Representative at Zenith Bank in Nigeria, where I handled a high volume of customer transactions, resolved inquiries, and demonstrated excellent problem-solving skills.

Throughout my career, I have consistently demonstrated a commitment to excellence, innovation, and customer service. My diverse skillset, combined with my passion for cybersecurity and information systems, makes me a valuable asset in any organization.