Lorraine Toribio

Lorraine Toribio +63 --Professional Summary Experienced Marketing Assistant with a demonstrated history of working in the financial services Industry for 6 years. Also worked as Executive and Administrative Assistant, Records Retrieval Specialist, Subject Matter VA, Junior Account and Project Manager, Ghostwriter, Customer Service Representative, and Teacher. I have refined crucial skills such as organization, attention to detail, technology proficiency, multitasking, communication, English, research, and writing. Experiences Jan 2025 – Present       Administrative Assistant Home Care Promise (Online/Remote) Manage sensitive matters with a high level of confidentiality and discretion Provide administrative and office support, such as typing, data entry, spreadsheet creation, and maintenance of filing system and contacts database Prepare and utilize Google Workspace, Microsoft Word, and Excel Submit medical billing claims to government system or database Track time and update records of Personal Caregivers Conduct research for potential leads-clients March 2023 – Jan 2025     Records Retrieval Specialist Yocierge (Online Freelance) Contacted and collected records from health care providers, schools, law firms and other offices Maintained professional and frequent contact with provider offices throughout the record retrieval process via call, email, and fax Adhered to all facility, company, and legal guidelines Prepared mailings of information and proper documentation into computer program or system Jan 2017 – January 2023       Marketing Assistant Banco de Oro Unibank, Philippines Provided excellent service to clients relative to account opening, placements, client inquiries, and after-sales services Performed start and end-of-day banking activities Addressed clients inquiries and concerns and coordinated the team for solutions Marketing and sales production for banks’ products and services Ensured correctness and completion of transaction documents used in processing; timely completion of end-of-day transactions and activities Ensured compliance with prescribed bank policies and procedures, internal control, and regulatory requirements Nov 2022 – Dec 2022       Junior Account and Project Manager CYINT Technology (Online Freelance) Communicated with clients on project’s progress through Amazon Workspace and Slack Managed emails Collaborated on tasks through Jira and Slack Assisted the project managers in everyday project delivery activities Calendar management and email handling Coordinated with teams and other departments for deliverables Sept 2021 – Nov 2021    Executive Assistant Multifamily Real Estate and Investment (Online Freelance) Assisted with real estate documents, transactions, and creating manual or SOPs Gathered 2010 to 2021 data on a Real Estate Canadian website and consolidated in Google Sheets Managed emails and scheduled appointments   Assisted on different ad-hoc tasks thru Slack, Docusign and other tools Transcribed real estate online courses videos and created written manual for notes and reading purposes Nov 2020 – Dec 2020   Subject Matter VA Umemba Health, LLC (Online Freelance) Worked with Microsoft Powerpoint Presentations Designed and created presentations for different topics Sept 2020 – Nov 2020 Ghostwriter (Online Freelance)  Wrote personal blog contents for a US-based coach  Collaborated on different blog contents using Trello Sept 2016 – Dec 2016   Hotel Receptionist PALMERAS HOTEL and RESTAURANT, Philippines Booked reservations and monitored rooms availability Provided excellent frontline service to requests, and inquiries May 2015 – Dec 2015    Customer Service Representative CONVERGYS PHILIPPINES, Philippines Solved and addressed customers mobile plan concerns Maintain detailed logs and reports of services performed during call Help out in sales and repair areas as needed and maintained comprehensive current knowledge of operations June 2014 - March 2015    Secondary Teacher PILAR COLLEGE OF ZAMBOANGA, Philippines Educated Grade 7 & 8 students on English Grammar and Literature Managed advisory class Debate Varsity Moderator Education 2014 Ateneo de Zamboanga University, Philippines Bachelor of Science in Secondary Education Major in English Certificates & Licenses  Licensed Professional Teacher  EF SET English Certificate - C2 Proficient (EF Standard English Test, February 2023)  Advertising Foundations (LinkedIn Learning, Jan 2023)  Excel: VLOOKUP and XLOOKUP for Beginners (Coursera, Nov 2022)   (Coursera, Nov 2022) Social Media Management Course (Coursebelt, April 2021)  Project Management 101 (Edukasyon Ph, March 2021) (LinkedIn Learning, Jan 2023)  Project Initiation Fundamentals of Project Management Highlights        Self-starter with professional manner Results-oriented Team player Creative problem solver Tech savvy Excellent customer service Administrative support References Provided upon request       Effective marketing Organizational capacity Operability and commitment Ability to maintain good relations with team Resistance to stress Good manners and work ethic